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Communication Skills and Training Articles
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Access POWER - by Joseph Riggio- Powerful Plurals - by Submitted on Oct 08, 2009 from Marnie GreenRecently, E-Tips have been focusing on the power of questions to build relationships and to engage employees in performance conversations. This month we offer a very subtle but powerful trick for expanding the possibilities of your conversations. Here's the trick: Use plural nouns to open or ...
Views: 866(2 votes) - PowerPoint With No 'Power' And Little Point - by Submitted on Jun 26, 2008 from Ian PricePowerPoint and similar programs have become increasingly popular with in-house trainers. The ability to prepare material directly on a computer to project onto a suitable screen has freed us from the acetate nightmare of poor quality overhead projectors, upside down slides, and scruffy ...
Views: 1387(2 votes) - PR Strategy Key to Integrating Face-to-face & Online Networking - by Submitted on Oct 14, 2009 from Lillian BjorsethI love publicity and promotion. I must have been born with a gleam in my eye instead of a loud cry! I know I “conned” a teacher or two along the way. I continue to think “PR” everyday in my own speaking, training and coaching business. I learned well from peers in my non-profit and corporate ...
Views: 1373(1 vote) - Presentation Skills Training - How to Feel and Be More Confident About Yourself When Speaking in Public - by Submitted on Jan 12, 2013 from Ernest ChenAs the Master of Ceremonies calls out your name,you slowly walk up to the stage amidst the applause of your audience to shake his hands. And as you are walking up, you try very hard to keep the smile on your face while hiding your anxiousness. Glancing back, you saw that in the eyes of the ...
Views: 1305(1 vote) - Presentation Skills Training Tips - 5 Fool-Proof Steps In Overcoming Your Public Speaking Fears - by Submitted on Jan 12, 2013 from Ernest ChenUndeniably, speaking in front of an audience can be a daunting task. And the truth is - almost everyone has this fear and the desire to overcome their fear in public speaking. Thus, if you think it is only you, think again! Being fearful of public speaking is actually nothing unusual. Even ...
Views: 1495(1 vote) - Press Releases for Every Occasion - by Submitted on Jan 04, 2005 from Bill StollerTo many marketers, the press release is something of a "one sizefits all" proposition. You want to get media coverage, you knockout a press release, send it to some journalists and sit back andwait. Of course, smart Publicity Insiders already know that’s aprescription for failure. You know ...
Views: 1438(2 votes) - Public Speaking - Four Types of Words to Avoid When Speaking - by Submitted on Jan 22, 2010 from Gilda BonannoWhen you've giving a presentation, your words can affect your ability to communicate your message to your audience. If you want to be a more effective presenter, avoid these four types of words: FILLER WORDS Filler words are words such as "um," "ah," "like," "so," and "ok," which are used ...
Views: 5600(2 votes) - Public Speaking: Do You Overload Your Listeners? - by Submitted on Feb 24, 2010 from Janet HiltsSpeaking with passion is a plus - whether talking with a prospective client, or doing a presentation. Letting your passion shine through to people is important, absolutely. Maybe even critical. Enthusiasm ignites from that passion, and makes you sparkle. People love that! Enthusiasm is ...
Views: 1190(1 vote) - Re-Learn the Art of Single Tasking - by Submitted on Aug 18, 2010 from Gary ShouldisHow many times a day do you check your email? Have you ever stopped mid conversation while speaking with someone to check and see who just sent you a message on your Blackberry? Not only is this rude, but it may be making you stupid. The average person checks their email 5-6 times a day. Opinion ...
Views: 1007(2 votes) - Real Behavior Change: What does it take to break a habit? - by Submitted on Apr 26, 2007 from Shelle Rose CharvetMotivation, Reinforcement, Support and Accountability Behavior change is not merely a matter of knowledge or skill. If that were true, then all the information campaigns on how to improve your health would have made behavior-related illnesses a thing of the past. And birth control information ...
Views: 7753(1 vote) - Remember Your (Internet) Manners - by Submitted on Jul 13, 2011 from Jeannette KoczelaWhen it comes to manners, I am always finding myself wishing others would use more of them. This most often happens when I am talking to someone and someone else, who I don’t know, comes up and joins in the conversation, and the conversation continues and ends with no introductions. Besides ...
Views: 1236(1 vote) - Roadblocks to Service Recovery - by Submitted on Oct 12, 2009 from Robert (Bob) LucasFrom time to time, you may find your service recovery efforts blocked by certain actions or inactions on your part or others in your organization. While you may have good intentions related to re-establishing and maintaining a solid customer-provider relationship, there are a number of obstacles ...
Views: 2858(1 vote) - Safety and Trust - by Submitted on Aug 11, 2010 from Gregg OliverThere have been many times in our lives when we have wanted to say something, but elected not to. Afterwards, we may wish we had and ponder why we didn’t. Sometimes, we remember when we said something and wish we hadn’t, or a time when we blurted something that was harsher than we meant it to ...
Views: 1389(1 vote) - Sales Instinct - by Submitted on Jan 02, 2011 from Doug GradyFrom time to time I have found myself watching ESPN’s coverage of the World Series of Poker. It provides an interesting look into human nature. Statistically, roughly 12 million Americans play poker, but only 5% are consistently profitable. Some of these 5% make hundreds of thousands of dollars ...
Views: 1670(2 votes) - Salesperson’s Magic Bullet - 4 Ways to Smile When You Talk - by Submitted on Jul 09, 2009 from Roger SeipI was driving around last week listening to a guy named Andy Andrews in my car, and he said something that hit me right between the eyes. Mr. Andrews (author of the book The Traveler’s Gift) was saying that if he was allowed only 1 minute on stage and one thing to say that would change ...
Views: 5593(4 votes) - Savvy Sales Letters That Sell Your Stuff - by Submitted on Aug 31, 2009 from Kelly BuckleyEffective communication is what gives you a voice in the world. Effective communicators can reach the highest office, as evidenced by our current sitting President of the United States. No matter what the political affiliation, most would agree he is a skilled communicator, who has the ability ...
Views: 1018(1 vote) - Spa & Beauty Salon customer service and client management training! - by Submitted on Dec 28, 2009 from Scotty FerrellSpa/ Salon Training #1 -Customer Service is a key focus to make your Beauty Business succeed. But, What does customer service really mean for your business? Think about Customer Service. Q & A Goals to develop customer service. a.) Are all of your employees truly on the same page ...
Views: 8816(4 votes) - Speaking Your Truth with Love - by Submitted on Jun 10, 2011 from Karen DowningSounds like it should be easy? But, most of the time there is a level of apprehension when it comes to being exactly who we want to be. Once you have gone through the process of understanding what your truth is, the next big step in the process is to share that truth with others. A big part ...
Views: 1907(2 votes) - Stage fright and how to overcome it - by Submitted on Jan 07, 2013 from gita kumariStage fright and how to overcome it Many people would rather die than speak. Even the successful people are often found plagued with fear of performing on the stage in front of large gathering. Research says that as many as 90% in the world people suffer from the stage fright at some point of ...
Views: 1128(1 vote) - Step Up Your Game: Four Strategies for Success Presentations - by Submitted on Apr 05, 2010 from Stephanie Scotti"As a presenter, how do you make sure you’re ready for the 'big leagues' and poised to make a positive impact in a high-stakes environment?"> This question came from Carolyn, a long-time client, as we were reviewing 100+ speakers at an annual trade show — a marquee event for this leading ...
Views: 1255(1 vote) - Supersede small talk... only if you want that dream job - by Submitted on Feb 28, 2010 from Monique MacKinnonIf you are not big on small talk, then why not learn the art of “big talk”, to land your dream job or career, or magnetize more ideal clients? Spend your conversational time and energy doing what is high on your list of things you love to do. Add big talk to deepen your rapport and relationships ...
Views: 2425(1 vote) - Sure Shot Ways to Improve Spoken English - by Submitted on Jan 24, 2013 from Chander MadanA majority of the population today can speak English. Whether they speak it correctly or fluently, is a different matter altogether. Nevertheless, English? Yes. Many people can speak that language. For improving your spoken English, it is not enough to simply learn new words and their ...
Views: 2384(1 vote) - Surviving Tenure - Ten Lessons the TV Show Survivor Teaches Strategic Perspectives - by Submitted on Jul 01, 2009 from Kathleen KingEvery time I share my analogy of tenure to the TV show Survivor™ faculty colleagues start laughing, nodding and poking each other like school children. Why do they react this way? Because the comparison strikes home so squarely and exposes the extreme pressure, high costs and yes, some, absurd, ...
Views: 3102(3 votes) - Syllable Stress in Spoken American English - by Submitted on May 18, 2009 from Susan RyanWhen you listen to Americans talking you might notice that they always stress some syllables more than others. That's because in English words one syllable is always pronounced with more emphasis than the other syllables in the word. The vowel in the stressed syllable is lengthened and has a ...
Views: 4170(1 vote) - The 10 Commandments of Press Releases - by Submitted on Jun 12, 2007 from Bill StollerThe 10 Commandments of Press Releases by Bill Stoller, Publisher Free Publicity, The Newsletter for PR-Hungry Businesses http://www.PublicityInsider.com/freepub.asp In baseball, it’s said that you know an umpire is top-notch when you never notice his presence. If he’s doing his job, he won’t ...
Views: 1317(2 votes) - The 10 Most Common Publicity Mistakes -- Don't Sabotage Your Success! - by Submitted on Apr 05, 2006 from Bill StollerThe number one rule of being successful in the world of publicity (or in just about any other field, for that matter): Don't sabotage your efforts with dumb -- and easily correctable -- mistakes. Here then are the dumb things that publicity seekers do. Avoid them, and you'll be well on your ...
Views: 1269(2 votes) - The 7 numbers that ensure business sales, profits, and wealth. - by Submitted on Sep 04, 2013 from Ruthsella CorasolAuthor's program note. It's far too early in the morning for me to be up and at 'em like I am. But I'm on a rescue mission, yeah, a real Florence Nightingale. I'm about nothing less than saving your bacon by sharing -- and in every particular -- one absolutely crucial piece of advice; advice ...
Views: 1437(1 vote) - The Ability To Respectfully Disagree - by Submitted on Feb 08, 2008 from Dawn AngierA critical key to success in your career and in your life overall is developing and maintaining good relationships. In fact, "Relationships" is number five of the Ten Pillars of a World Class Business. Our relationships with coworkers, suppliers, spouses, clients, bosses, siblings, employees, ...
Views: 903(2 votes) - The Actor Metaphor: The Confidence of Knowing Who You Are by Eric Stone - by Submitted on Nov 16, 2009 from Eric StoneHuman beings organize their behavior as a function of the milieu they are in or think they are in. Seldom, do we realize that it is the milieu that controls our behavior patterns, not the behavior itself. Our overall demeanor at a bar is different than at work, at home with our children or while ...
Views: 4152(2 votes) - The Antisocial Aspect of Social Networking - by Submitted on Jul 29, 2009 from Gian Fiero |It's estimated that more than one-third (35 percent) of U.S. adults have a profile on a social networking site, according to the Pew Internet & American Life Project's daily tracking survey of 2,251 adults. A more practical survey can be done just by thinking of the number of people you know who ...
Views: 3997(2 votes) - The Art of Communicating - by The word communicate comes from the latin communis or common. We speak of a common room that everyone shares or a university commons where everyone shares the space. It indicates that two people or two groups have something shared in common but many problems and disputes can be traced to a lack ...
Views: 14037(2 votes) - The Art of Communication - by Submitted on Aug 01, 2011 from Chris HartwellCommunication is more of an art, rather than exact science. A person who reads and studies about how to communicate may still struggle to communicate effectively in many situations. No book can teach you how to respond to your spouse in every given situation. Instead, the art of communication ...
Views: 1051(1 vote) - The Art of Listening: Tune In or Get Tuned Out! - by Submitted on Jun 14, 2010 from Chris Williams“He who guards his mouth preserves his life.” - Proverbs 13:3 Have you ever been in a one-sided conversation? The other person is talking incessantly, leaving no room for you to speak. How about this scenario: You are conversing with someone and you feel very distracted and unfocused? You ...
Views: 2867(1 vote) - The Art of Persuasion - Making Impactful Presentations - by Submitted on Oct 17, 2019 from Pamela WigglesworthA presentation is more than simply standing at a podium and running through a series of PowerPoint slides. It is about engaging the audience and presenting your ideas in a clear, concise and persuasive manner. A persuasive presentation should change the emotional state of the audience so they ...
Views: 1461(1 vote) - The Art of the Metaphor - by Submitted on Mar 16, 2010 from Bart BaggettDo you like the movies? Who doesn’t…because we can relate to them. In today's video segment you will learn how to give a compelling and more accurate verbal analysis by using the technique of painting pictures with metaphors when you analyze someone’s handwriting! It’s a great way to get ...
Views: 1617(1 vote) - The Battle is in Your Mind - by Submitted on Jan 28, 2011 from cedric riceThe biggest problems that we have in our lives originate in our minds. We may think that we have problems with people but the issues that we have with people are no more important than we allow them to be. The best way to combat anger is with kindness. It will squelch out anger like a blanket ...
Views: 1105(1 vote) - The Do's and Don'ts of Business Meetings - by Submitted on Sep 10, 2009 from Adam YoungWhen properly planned and executed, meetings can be an efficient way to share information or solve problems. When meetings are disorganized, scheduled without reason, too often, or not often enough, they become a waste of time and energy, and are a frustration to everyone. Meetings can be a very ...
Views: 2536(5 votes) - The Most Powerful Parts of Communication - by Submitted on Mar 12, 2011 from Cheryl HitchcockWhen most people think about communication, it’s about the words and phrases that are spoken in a conversation. However, another important part of communication is the role of body language and gut feelings. In fact, over 80% of what you say to others is through facial expressions alone. ...
Views: 2831(1 vote) - THE NAIL IN THE FENCE - by Submitted on Oct 23, 2013 from Janet Pfeiffer"The sharpest sword is a word spoken in wrath." (The Buddha). A little boy, prone to anger, was told by his father, "Every time you're angry, drive a nail in that wooden fence. When you've learned to control your anger, start removing them." Six months later, the boy had removed every nail ...
Views: 1822(2 votes) - The Resonance of Authenticity - by Submitted on Mar 09, 2009 from Suzann RyeAs a speaker - and that includes anyone who relies on their voice as a medium in whatever they do – your voice is the first point of contact between you and the people with whom you are communicating - your clients, your students, your customers, your employees, or your audience. Your Voice is ...
Views: 1739(2 votes) - THE TRUE POWER OF WORDS - by Submitted on Nov 24, 2009 from Sadie SheafeCome inside; relax to take a load off and let's talk for a moment. I hope your life is good and fruitful. When words are shared that encourage, empower and construct, they serve to propel an individual to aspire to be the best that they can be. Words that affect us in positive ways impact our ...
Views: 1688(1 vote) - Think On Your Feet - And Watch Out For The Wasp! - by Submitted on Jul 11, 2008 from Gilda BonannoRecently, I was scheduled to speak about "Thinking on Your Feet" to a group of 50 administrative professionals, in honor of Administrative Professionals Day. I was well-prepared; I had interviewed several people from the audience over the phone and I had my notes, timer and driving directions ...
Views: 1113(2 votes) - Thinking of Making a Promotional Online Video? - by Submitted on Apr 23, 2009 from Pamela ZiemannBefore recording and posting a video, consider these seven presentation tips to ensure that your authenticity, expertise and passion shine through. It takes courage to show up. No less, showing up online where thousands of people can rewind, pause, and study if you’re the person they want to ...
Views: 1283(3 votes) - Timeless Truth - by Submitted on Mar 29, 2012 from Cory KempSpring fashions rolled out over the last month or so. Being aware of such matters never occurred to me until I started shopping in front of the television. What can I say? It’s fun, convenient, and the home shopping networks have chatty gals willing to spend their time telling me what ...
Views: 1389(1 vote) - Tips to Building a Better Martial Arts School - by Submitted on Apr 29, 2013 from John JohnsonTip 1: Make sure GOALS are clear... Enrolling a student just because they want to “take classes” seems like common-sense on first glance. Yes, you can do that, and get paid. But you will never the true reason(s) why they joined. And if they enrolled into your school with pre-conceived ...
Views: 2563(1 vote) - Tips To Effectively Communicate In Relationships - by Submitted on Apr 15, 2010 from Greg BakerINTRODUCTION Communication skills are not necessarily intrinsic to our nature. It is true that some people possess a talent for communication, but everyone can learn to communicate effectively with our without a natural talent to do so. It merely takes knowledge and practice. All of the ...
Views: 2131(2 votes) - Top 20 Global Marketing & Communications Mistakes - by Submitted on Sep 15, 2009 from David ArnoldAlthough sometimes cringe-worthy, examples of global marketing bloopers are a useful means of appreciating that we are not all the same. For any company or business conducting a marketing campaign abroad they must take linguistic and cultural variations seriously. Below we have provided a ...
Views: 1441(1 vote) - Top Ten Ways to Improve Your Communication Skills - by Submitted on Jul 05, 2004 from Dorene Lehavi1) Listen without judgment. The key to good communication is listening well. Save your judging for later after you have heard and understood what was said. 2) Listen with the willingness to be swayed to the other person's opinion. No obligation to actually being swayed, but stay open to the ...
Views: 13521(1 vote) - Train the Trainer Tips - training difficult people - by Submitted on Dec 09, 2009 from Heather BuckleyTeaching the person who doesn't want to be there. Sometimes when delegates on your training course are negative, disinterested or even disruptive it is often because they have been sent by their employers but are not interested in learning.Also having confided in you, you have begun to earn ...
Views: 7140(2 votes) - True Communication With True Colors - by Submitted on Oct 26, 2009 from Mary Miscisin"I know you think you understand what you thought I said, but I'm not sure you realize that what you heard is not what I meant." Have you ever tried to communicate something and it just didn't come out right? Or perhaps you thought it came out right but the other person took it wrong? Why is ...
Views: 10142(1 vote)