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- THE 10 GUIDELINES FOR SUCCESSFUL CUSTOMER SERVICE - by Submitted on May 13, 2011 from Al InfandeHowever trite, the customer is the most important person in your business! Why? It’s simple: If there were no customers, there would be no business. As with any service establishment, it is very important to portray a favorable first impression with your customers. It is important ...
Views: 36225(3 votes) - Applying Abraham Maslow’s Hierarchy of Needs Theory of Motivation to Training - by Submitted on Jun 18, 2009 from Robert (Bob) LucasDr. Abraham Maslow studied workplace motivation of employees in the years following World War II. His research has been referenced and adapted many times over the years. From a training or educational perspective, you can use the five levels of motivation that Maslow identified to focus your ...
Views: 16940(4 votes) - How to Manage People Effectively - by Submitted on Dec 28, 2008 from Lorraine PirihiI recently met up with a friend of mine who was telling me how little time he had working on his business due to the people problems he was constantly experiencing. He always complains to me that if he could run his business on his own, he would. Unfortunately this is not a reality so he ...
Views: 14422(4 votes) - How to make BIG changes in your life when you are stuck! - by Submitted on Jun 09, 2010 from Craig NathansonWhy big changes are important when feeling stuck Do you feel stuck in your life now? Feeling stuck can be a result of many factors. It can be financial problems, loss of job, loneliness, boredom, or just a sense of angst about your life and direction. It might be that your days are busy, and ...
Views: 11827(2 votes) - The Importance of Self-Awareness - by Submitted on Dec 14, 2009 from Craig NathansonWhat is self-awareness? This is unknown territory for many. In school we are seldom taught to do deep reflection. As we get older and become adults we get caught in the cycle of productivity and consumption. As a result self reflection becomes something to be avoided so as not to slow one ...
Views: 11060(3 votes) - Respect in the Workplace: Helping Employees Treat Each Other, Customers, and Management with Respectful Behavior at Work - by Submitted on Apr 18, 2011 from Daniel FeerstIt’s easy to respect co-workers who are a mirror image of you. If they share your background, ethnicity and attitudes, you may develop an instant affinity for them. The challenge comes when you work with people who are not like you—at least on the surface. Whether they wear different kinds of ...
Views: 8428(1 vote) - Cheat Sheet for SMART Team Building Activities with Appreciative Inquiry and REVOLUTIONARY WORKPLACE System - by Submitted on Oct 01, 2018 from Tony DovaleREAL Appreciative Team Building Activities To Transform Office Teamwork REAL Appreciative team building is the new rage for smart business. Gone are the company days filled with silly games, people used to call "team building activities". The smart companies are now looking for ...
Views: 8009(3 votes) - The Power of Peripheral Vision - by Submitted on Apr 25, 2011 from Hal WechslerWhat is Peripheral Vision? Normal, everyday vision is called Central vision, it produces high resolution vision. So what? We use it for reading, TV, internet, and driving. Anything requiring maximum acuity (sharpness) of vision requires Central (foveal) vision. This is not a biology ...
Views: 7894 - Ten Things You Can Do To Grow Your HR Career - by Submitted on Sep 09, 2008 from Kelley RexroadHere are just 10 things you can do starting today to improve your career path in the Human Resources field. 1) Learn about all of HR. Study the functions of compensation, benefits, union negotiations, communications, training, organizational development all of it. Raise your hand to be part of ...
Views: 7366 - Steps of Staffing Function of Management - by Submitted on Apr 21, 2010 from Joshua NyamacheEvery organization has to do staffing because without it the productive efforts of any organization resources would be difficult or minimal. In fact it’s through the combination of materials, money, machines and men that ensures the growth and survival of any organization. The success and ...
Views: 7106 - Motivation and motivational tools for security guards - by Submitted on Nov 03, 2011 from Charles WillisI have been in the security industry for years and when I asked field supervisors at the new companies I started with how they motivated their security guards they just looked at me bewildered. Their answer was basically that being a security officer was such an easy and simple job that the ...
Views: 7100 - How to determine whether a person is a good team member - by Submitted on Oct 28, 2011 from Alise SeleznevaWhen building a team of specialists to work on a project together, - it is crucial to know what qualities a person should have to be able to work in a team productively. But first, let’s define what the team is. Team defined as a group of individuals with complementary skills and ...
Views: 6836(1 vote) - The 5 Principles Of C.L.E.A.R. Communication - by Submitted on Nov 12, 2011 from Dwayne KlassenA key "Essential" to Showing Up in one's life is that of communication. How we communicate with others, and perhaps more importantly, with ourselves requires a vital understanding of how powerfully it impacts our lives. Your success in all areas of your life is contingent on your ability to ...
Views: 6745(4 votes) - The importance of discipline and accountability for security guards - by Submitted on Nov 03, 2011 from Charles WillisThe most important responsibility of a security company is to keep their security guards accountable and to constantly coach them. That role normally falls to the field supervisors, who should be randomly and frequently visiting the post. Many field supervisors see their responsibility as ...
Views: 6441 - How to Use Humming For Health - by Submitted on Dec 25, 2010 from Hal WechslerHow to Hum Your Way Back to Health Can you keep an open mind about knowledge that is NOT scientific? I have to force myself not to giggle at beliefs and practices of non-scientific cultures. But, recent research on Tibetan practices have proven as real as a heart attack. Do you have to ...
Views: 5852(1 vote) - Coaching Vs. Managing - by Submitted on Mar 10, 2010 from Craig NathansonManaging and coaching is different Think of the best coach you ever had, either at work or outside of work. What did the coach do that was effective? How did the coach interact with you? What kinds of things did the coach help you to achieve? Now think of the best manager you ever had at ...
Views: 5572(6 votes) - 8 Practical Keys of Good Work Ethics - by Submitted on Mar 05, 2011 from Amnuai BeckenhamGood work ethics includes a positive attitude with all work projects, being prepared to go the extra mile to get things done, creating a work environment where great teamwork can flourish and having the capacity to encourage the best performance standards from your fellow workers. The ...
Views: 5510 - Creatine- Every Teenager Must Need To Know - by Submitted on Sep 03, 2008 from Inba rajCreatine is naturally found in vertebras. It is a nitrogenous organic acid. The supplements of creatine are used by athletes and other body builders to improve their energy levels. The nerve cells are also benefited. Creatine comes from the Greek word ‘Kreas” which means flesh. This ...
Views: 5400 - Employee Motivation: 10 Ways to Engage Your Employees - by Submitted on Feb 24, 2010 from Doris KovicHow motivated are your employees? Are they fully engaged and passionate about their work? In challenging economic times it is natural for most people to lose some level of enthusiasm. When we cut costs and people around us lose jobs and even their homes, our desire to take on the "biggest ...
Views: 5288(13 votes) - Do You Really Need New Labor Law Posters? - by Submitted on Sep 01, 2009 from Janet AttardIf you run a business and have employees, there are a slew of federal and state labor law notices you're required to post where employees can see them each day. These are often called labor law posters, or compliance posters. They include things like minimum wage laws, the federal USERRA, ...
Views: 5127(1 vote) - 3 Steps to The Art of Conversation - by Submitted on Sep 19, 2009 from Danish AhmedDo you want to feel more love and connection in your life? One way to accomplish this is to have more conversations! It's that simple. Think about it... Have you ever been in elevator with a dozen people and nobody said a word to each other? Why do we sometimes hesitate and stop ourselves ...
Views: 5071(15 votes) - A Brief History of Outsourcing - by Submitted on Aug 23, 2011 from Abilene JonesOutsourcing may well be the latest buzzword in the global business world, but this phenomenon has certainly not been restricted to the last few years. If one has to trace the genesis of outsourcing, one has to go back to the time of the Industrial Revolution that took place between 1750 and 1900 ...
Views: 4878 - The Role Of The Chief Human Capital Officer In Human Capital Management - by Submitted on Oct 17, 2011 from Steve MillsPeople are the most valuable resource for a nation. In order for the best production to reach people, government officials put in a lot of effort. This is why Human Capital Management is so important. Recruitment, training and development, and retention of the most capable people are all a part ...
Views: 4849 - Executives Under Stress During Stressful Times Need Executive Stress Solutions - by Submitted on Sep 25, 2009 from Simma LiebermanAccording to the National Institutes of Health, "people who feel more in control at their jobs tend to feel less stressed out." While executives and senior leaders have more control of their work, they manage people who feel like they have less control. Employees in general are feeling ...
Views: 4848(1 vote) - ***Improving Employee Job Performance Through Enhanced Brain Functioning - by Submitted on Oct 07, 2011 from Barry FarrellPerformance Improvement Interventions Aren't Always Successful Did you ever wonder why some employees don't do as well as others at work? Have you been frustrated with your employees' job performance? Do you want to help your employees make improvements at work but don't know where to ...
Views: 4817(5 votes) - Causes And Effects of Recession - by Submitted on Jun 10, 2011 from James AndersonWe are going through the most severe global financial crisis since the days of Great Depression. Governments and major policy makers of world economy have taken notice of the urgency of the situation and frantic steps are undertaken to stem the rot. At the core of the term 'recession', spirals ...
Views: 4680 - ***How to Deal Effectively with Job Stress - by Submitted on Jan 10, 2014 from Barry Farrell13 Simple Steps for Taming the Strange Beast in Your Life If someone asked you, would you be able to give a clear definition of job stress? More importantly, are you aware of how much job stress may be affecting your daily life? Job stress is a strange beast! Most people have experienced ...
Views: 4646(9 votes) - Absolute Performance Management process - by Submitted on Dec 13, 2012 from BullsEye EvaluationIn order to ensure whether all the goals are being consistently met in an effective and efficient manner in an organization, a well designed Performance Management system is needed. There are many areas in an organization that require efficient Management Solutions to deliver transparency and ...
Views: 4646 - The importance of HR Management in today’s corporate world - by Submitted on Jun 02, 2012 from Koushal SwamiThe importance of HR in today’s corporate world is increased many folds. To provide business organizations with well trained hr professionals, b-schools offer management program in HR programs. Courses in hr management gives detailed insight of this profession and thus help students in making ...
Views: 4562 - Working With Latinos: Top 5 Tips - by Submitted on Oct 08, 2008 from Patty Smitherman15.5% of the U.S. population will be Hispanic/Latino by 2010, according to The Census Bureau. Businesses in many areas of the U.S. need to know how to manage Latino workers in a bilingual and bi-cultural environment. Check out these tips to better understand how to navigate this new kind of ...
Views: 4355 - The Importance Of Human Needs - by Submitted on Dec 12, 2007 from Mark PeterHuman Needs And Their Fulfillment Even though we are all different, we each have the same 6 basic human needs. These needs must be satisfied, otherwise we feel uncomfortable where we are, with our lives and ultimately with ourselves. Each of these 6 needs therefore have a very strong influence ...
Views: 4305 - Top 5 Habits of Trusted HR Advisors - by Submitted on Mar 20, 2011 from Andria CorsoAs HR professionals continue to work to be value-added strategic associates to the leaders they support, there are some key behaviors to keep in mind. These are the proven distinguishing behaviors amongst some of the most trusted HR advisors across a wide variety of businesses. 1. ...
Views: 4227 - Human Resource Planning and Evaluation - by Submitted on May 27, 2008 from Robert SmithTrinity is a consultancy firm offering financial and human resource services. The company has 120 employees who offer different services. The organization vision and mission statement is to achieve highly in profitability, enhance customer’s services and promote human resource management ...
Views: 4199 - Ten tips for coping when your new boss is a bully - by Submitted on Sep 19, 2004 from Cathy GoodwinQ. Right after I accepted my new position, the manager who hired me quit. I now have a boss "Sam" who's a classic bully. He has most of the office terrorized. Every question becomes a confrontation. Last week, he walked into the conference room as I was meeting with a customer and ...
Views: 4114(1 vote) - What is The LAw of Expectation? - by Submitted on Mar 01, 2011 from Hal WechslerWhat is the Law of Expectation, And Who Cares? Now you are an intelligent person, wise in the ways of the world. If you do some quick internet research on the Law of Expectation, what will you find? Answer: Google has to remove this drivel. These articles contain facts a first-grader would ...
Views: 4055(1 vote) - Build or Buy a 360 Assessment: Seven Keys to Success - by Submitted on Jan 23, 2009 from Kelly FairbairnNothing improves employee performance like specific, credible feedback. Of course, giving and receiving that feedback can be pretty challenging: there is no way to predict whether our insights will enhance or destroy a solid working relationship. That’s why 360 assessments are so popular. ...
Views: 4006 - How to create a supportive, conductive and productive work environment - by Submitted on Jun 15, 2015 from Acreaty Management ConsultantFor an employee to be productive he has to be satisfied and happy at his work place. An apt work environment gives a boost to employee morale and inspires him to be focused and dedicated. A suitable work environment encompasses all the people, place and situations that an employee comes across ...
Views: 4006 - The importance Of Incident Reports For Security Guards - by Submitted on Jan 18, 2012 from Charles WillisMany clients hire security guards to mitigate certain risk factors inherent to their industry, site location or business. They know that an incident that might endanger their property or employees will happen at some point, therefore the hire a security guard to be well prepared. Now it becomes ...
Views: 3992 - How Effective Meetings Eliminate Workplace Drama - by Submitted on Aug 29, 2009 from Marlene ChismYou dread dealing with the staff. No one gets along, everyone feels overwhelmed and the negativity is so thick you could cut it with a knife. Even if you increase sales, your money leaks out in turnover and absenteeism. This is going to shock you, but you could easily solve this problem if you ...
Views: 3970(5 votes) - Recruiting the Right Person for the Job - Ask S-O-A-R Questions! - by Submitted on Nov 24, 2008 from Joy HuberPart of my corporate experience is working in the retail industry at a mall overseeing the customer service center. We would experience turn-over as high school kids who worked as Customer Service Representatives moved away to go to college. I personally know it can become very time-consuming ...
Views: 3873(1 vote) - Strategizing for Profitability: The Key to Business Success (Part 1 of 3) - by Submitted on Oct 07, 2011 from Barry FarrellThis is the first in a series of three articles about improving business profitability by implementing strategic measures for managing employees. This article introduces the idea of using a structured “leadership system” for building a competent work force to achieve business goals. Increase ...
Views: 3799(6 votes) - Six Warm Up Exercises Guaranteed to Create Energy - by Submitted on Feb 08, 2013 from Richard HighsmithA friend of mine works for a fortune 500 company. He describes his team meetings as “death by powerpoint.” He laments the lack of energy in the meetings and the waste of thousands of dollars in lost productivity. Are you looking for a way to put energy in to your meetings? Here are five ...
Views: 3797(1 vote) - Giving Workplace Feedback and Evaluations - by Submitted on May 13, 2010 from Nonviolent Communication Books From PuddleDancer PressWe encounter feedback in a number of ways in the workplace. When working with another person or group of people to deliver goods or services, feedback is a key component to being able to continually correct toward the goal. Feedback is also institutionalized in the annual or semiannual ...
Views: 3795(3 votes) - Why Use a Virtual Human Resources Assistant? - by Submitted on Nov 10, 2010 from Grainne FoleyIn these tough economic times, businesses are looking for ways to cut costs or ways to keep running their businesses with a limited staff. Virtual Assistants cost approximately 40% less than using a full-time employee. Virtual Assistants pay for their own taxes, insurance, provide their own ...
Views: 3710(1 vote) - What Employment Background Checks Uncover During Background Screening Process? - by Submitted on Jun 04, 2012 from Muhammad Saad KhanJust as the personal reference checks provide the opportunity to obtain corroborating information on whether the applicant will potentially be a good addition to the company, employment background checks can uncover more information related to the ability of the organization to trust the ...
Views: 3643 - FLSA Exemption’s 3-Part Test: How to determine whether an employee falls under the administrative employee exemption. - by Submitted on Mar 05, 2012 from Jaclyn BaldovinIn recent months the U.S. Department of Labor (DOL) has renewed its focus on combating employee misclassification, and there’s been a rise in the number of wage-and-hour lawsuits. The underlying issue: workers are challenging their designation as exempt employees under the Fair Labor Standards ...
Views: 3636 - When Employees Don't Get Along: What To Do? - by Submitted on Jul 15, 2008 from Crystal O'BrienFor Those Who Find Themselves In The Role Of Mediator In this time of pressing economic concerns, busy work schedules, and limited resources, the ability to exercise patience in the workplace can be a challenge. It's no wonder that conflict often times will erupt for what seems to be 'no ...
Views: 3594 - Employee Disciplinary Action – Steps You Can Take To Protect Yourself and Your Nonprofit Organization - by Submitted on Sep 25, 2009 from Sharon MikrutDisciplining employees can be time consuming, difficult, and challenging. However, if you want the disciplinary action process to go as smoothly as possible, it is important to develop clear policies and procedures that will result in a strong disciplinary action program. By having a solid ...
Views: 3591(4 votes) - A Corporate Travel Policy that Works - by Submitted on Jul 28, 2017 from Hotels Etc.comIt is a myth that employees who travel on business resent the corporate travel policy. The truth is that employees like to know what is expected of them and how to comply with a corporate policy as long as that policy is fair and gives them the ability to do what they need to do on the road. ...
Views: 3573(1 vote)