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Management Skills Articles
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- Are you Scaring away Potential Customers? - by Submitted on Dec 02, 2005 from Michelle DunnWhen you are trying to make that first sale and you ask a potential customer to fill out a credit application and new account form, do they turn around and run to the competition? Are you handing them a pile of paperwork that looks like it would take hours to complete? Author Michelle Dunn, in ...
Views: 949 - Open Door? Open Mind? - by Submitted on Nov 03, 2005 from Mike MooreOpen Door Policy? Open Mind Policy? By Mike Moore I was giving a presentation on “ the Value of Recognition” to the office workers of a large Canadian City. The City Commissioner ended his welcome to those present with these words, “ I have an open door policy so I want to encourage you to ...
Views: 1749 - Easy steps to Diffuse Difficult Situations in the Classroom - by Submitted on Oct 24, 2005 from Diane MierzwikAs a teacher, you have to perform many roles: instructor, coach, role model, advisor, and ally. None of these roles are effective if you aren’t also the peacekeeper. Keeping the peace in your classroom creates a climate that promotes risk-taking and ensures that everyone is able to perform at ...
Views: 9013(1 vote) - Why Having A Niche Automatically Boosts Your Credibility - by Submitted on Oct 21, 2005 from Debbie Jenkins=========================================================== "Why Having A Niche Automatically Boosts Your Credibility" - by "Dangerous" Debbie Jenkins (c) Debbie Jenkins. All Rights Reserved.http://www.bookshaker.com =========================================================== Yes, yes, ...
Views: 971 - Do You Devote Time to Each Employee? - by Submitted on Aug 24, 2005 from Gerry McRaeIt's easy for a small business operator to delude herself or himself into thinking she or he devotes attention to each employee. Here is the critical question, "When you give your attention to an employee, does he or she have to share it with the other employees?" Years ago, a youth leader was ...
Views: 1111 - How to Maximize the Value of Every Visitor to Your Website - by Submitted on Aug 17, 2005 from Eric GrahamWhile most marketers are beginning to understand the critical importance of maximizing conversion rates, few are tracking or working to maximize another critical measurement of website effectiveness. Visitor value… Visitor value is simply a representation of how much money you make per visitor ...
Views: 938 - Employees Need Some Perspective - by Submitted on Aug 04, 2005 from Gerry McRaeWould you like to have your employees walk a few miles in your shoes? Looking for a simple way to explain the flow of the revenue and expenses for your business? Want to change the perspective on the gap between wages and amounts charged to customers? Adapt this exercise to your small business ...
Views: 1231(1 vote) - The Seen and Unseen Components of Business Success - by Submitted on Aug 03, 2005 from Robert (Bob) CannonOver the course of my business career, I have witnessed many business successes and failures, including some of my own. I have seen intelligent, knowledgeable people with great business plans fail and I have seen others less well equipped seemingly stumble into tremendous success. There have ...
Views: 1570(1 vote) - When Is Time Management Not Enough? - by Submitted on Jun 21, 2005 from Gerry McRaeA working manager needs more than time management. That old saying, “Dance with the one that brought you to the ball,” came to mind as I received a reality jolt recently. Let me share with you that jolting insight. I was in transition away from managing several groups of technicians and ...
Views: 1026 - How to get 50% more productivity and High Performance Workplaces - by Submitted on Oct 01, 2018 from Tony DovaleIf you speak to employers about their staff’s performance and productivity, you will typically hear moans about low skills, ineffective training, lack of ownership, no responsibility or performance, and all the pressures around skills development legislation etc. If we dig a little deeper ...
Views: 1663 - Leadership Lessons from Pope John Paul II - by Submitted on Apr 03, 2005 from Sharif Khan"Heroes are rebels with a cause. Rebels because they challenge the traditional ways of thinking and refuse to follow the herd. They have a cause, a vision, that's larger than life." - Sharif Khan, author of Psychology of the Hero Soul From a small-town Polish boy born to a retired army officer ...
Views: 1252 - Progress Reviews: Your Key To Effective Coaching - by Submitted on Mar 07, 2005 from Susan CullenOne of the most effective ways to help your staff succeed is to provide regular, consistent coaching throughout the year. A Progress Review is a specific kind of coaching discussion, tied to the employee’s Annual Objectives and Standards. It is an informal discussion in which the manager ...
Views: 1278(2 votes) - 12 Attributes of a Functional Team - by Submitted on Feb 28, 2005 from Steve DavisMost of us have had the experience of working on teams, an experience, in retrospect, we often regret having had. Consequently, you probably have a pretty good idea of the things that are typically "wrong" with groups. By "wrong," of course I mean those behaviors that are getting in the way of ...
Views: 17740(6 votes) - 30 Ways to be a Butt-Head Boss - by Submitted on Nov 24, 2009 from Gene Simmons1. Trust no one. Not your superiors and not your employees. Especially not your employees. They’re probably out to get you anyway. 2. Believe that all of your people are lazy, good-for-nothing slackers. Remind them of that frequently. 3. Get mad and shout a lot. This will reinforce to ...
Views: 1473 - Discover The Lost Art of Planning - by Submitted on Nov 19, 2004 from Kent SayreThe Lost Art of Planning “Failing to plan is like planning to fail”. I’m not sure who said it and yet it’s a great quote. Many people plan their vacations more than they plan the lifestyles they’re living. A lot of people have a mixture of influences from friends, relatives, and others who shape ...
Views: 1263 - Humour at workplace - A Quest - by Submitted on Sep 09, 2004 from Madan TripathyHumour at workplace - A Quest Madan Mohan Tripathy It happened about 30 years back when I was a school going kid. On a visit to my maternal uncle, an agriculturist, in a remote village, during winter, I became interested to get a firsthand experience of rice harvesting. I accompanied his ...
Views: 2050 - Be a Quality Freak - by Submitted on Jul 23, 2004 from Subhashis Das GuptaBe a Quality Freak In a highly competitive environment , it is needless to mention that there is no space for being second best or complacent , whichever way you like . For a second throw off your covers , and in no time you shall award game , set and match to your competitors . Quality ...
Views: 1966(2 votes) - "Do You Mind If Someone Screams At You?" - by Submitted on Apr 09, 2004 from Lora AdrianseA headhunter was on the other end of the phone. He was looking for an assistant to a CEO/Owner for a small, but very successful business. Essentially, he wanted someone at his disposal night and day. That didn't seem like a huge deal. And then the next question came..."Do you mind if someone ...
Views: 1168(1 vote) - Create a Positive, Upbeat, "Can-Do" Workforce and Dazzle the Customer with Your Caring - by Submitted on Mar 22, 2004 from JoAnna BrandiGiven the choice of dealing with a positive, upbeat employee with a "can-do" attitude or dealing with a disgruntled, distracted, uninterested one, which would you choose? No contest. Customers always want the best experience possible; they want it to be easy and pleasant to do business with ...
Views: 1194(1 vote) - The Torn Manager - by Submitted on Mar 22, 2004 from Terri LevineManagers often find themselves playing the role of middle-man because that is what they are… in the middle. The go-between for higher management and the workers. You can see how this can present a conflict of interests. How do you represent the views of the upper echelon and protect the ...
Views: 1629(1 vote) - Do Your Employees Need Customer Service Training? - by Submitted on Jan 04, 2004 from Jan JasperIf you go to the doctor with a headache, do you demand a particular treatment before she examines you? Of course not! Well then, why do managers send their employees for customer service training -- before they know what the problem is? Another common mistake is to bring in a motivational ...
Views: 1359(1 vote) - Tired of Hearing about Southwest and Wal-Mart? - by Submitted on Aug 11, 2009 from Melanie DrakeIn a recent conversation with a college professor friend of mine, he mentioned a growing phenomenon that occurs in most every one of his sessions with his students. He happens to teach Leadership and Organizational Development, and his classes include students in their late teens as well as ...
Views: 1772(1 vote) - Does MBWA (Management By Wandering Around) Still Work? - by Submitted on Aug 11, 2009 from Melanie DrakeTom Peters, alumnus of the management consulting firm of McKinsey & Company and one of today's best known and highest paid management gurus, first came to prominence in 1982 as he "knocked our socks off" with his eye-opening best-seller In Search of Excellence. This thought-provoking classic ...
Views: 13870(16 votes) - Send The Elevator Back Down - by Submitted on Apr 11, 2003 from Rachelle Disbennett-Lee, PhDSuccess is a great experience and something that takes time, dedication and work. It also usually takes support from others. No one accomplishes much on his or her own. Even if all that means is we have people who believe in us and cheer us on, it takes a collaborate effort for each one of ...
Views: 1293(2 votes) - Does It Take "Soft" Skills to Win the BT Global Challenge? - by Submitted on Apr 06, 2003 from Susan DunnHave you heard of the BT Global Challenge? It’s known as the world’s toughest yacht race because it’s sailed “the wrong way” ‘round the world—against prevailing winds and currents. All kinds of waves and weather conditions are likely to be encountered. The originators have designed it crewed ...
Views: 1565(3 votes) - Conflict...A New Perspective - by Submitted on Apr 04, 2003 from Julie DonleyI was recently asked to address the issue of conflict resolution at the hospital of one of our clients. In today’s fast-paced and stressed-out society, conflict resolution is a critical issue. People don’t always have the time or the tools to handle conflict. The word ‘conflict’ connotes ...
Views: 2971(3 votes) - How to Select a Training Consultant - by Submitted on Aug 11, 2009 from Melanie DrakeIn times of rapid change, both small and large businesses today are increasingly viewing training as an investment, not a cost. If your business uses outside training consultants, you will want to maximize your return on this training investment. Qualified training consultants and seminar ...
Views: 1764 - The Top 10 Keys to Crafting a Compelling Mission Statement - by Most individual or corporate mission statements contain industry buzzwords, are so complex that no one can recite them, and do nothing to inspire. The more elaborate it is, the less likely it is understood and remembered. Having a clear and concise mission statement for yourself and your Company ...
Views: 2186(1 vote) - The Elements Of A Great Manager - by Submitted on Mar 10, 2003 from Julie DonleyAs you know, being a manager is no easy task. And if you’ve been promoted from a technical position you may not be prepared to meet the demands of your new position. For some, managing comes naturally while others struggle with creating cohesive teams, handling staff difficulties and producing ...
Views: 5644(3 votes) - Raising The Bar: Dealing With Negativity In The Workplace - by Submitted on Jan 13, 2003 from Julie DonleyChallenge: I’m a new manager leading a team of sales professionals. One of my associates is very negative and does minimal work. While he meets quota, he could do so much more and his negativity impacts the other members of our team. He’s been with our company for a number of years and it seems ...
Views: 2419(1 vote)