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Ray Miller
Ray Miller Quick Facts
Main Areas: Customer Focus, Service Excellence, Customer-Focused LeadershipBest Sellers: That's Customer Focus!
Career Focus: Author, Speaker, Trainer and Business Owner
Affiliation: The Training Bank, Cantrain Online, Customer Service Institute of America
Ray Miller is an authority on creating organizations that are truly customer-focused. Over the past 20 years, Ray has helped hundreds of organizations sharpen their customer focus. In his past experience Ray has headed the Sales and Service training group for one of Canada’s largest Banks, been training practice leader for the consulting firm Stevenson Kellogg and worked with clients, spanning most industry sectors.
Through his six unique training programs; Customer-Focused Leadership, Customer Focus for the Back Office, Customer Focus for the Frontline, Customer-Focused Communication, Maximizing the Customer Experience Online Certification Training Program and The Wow Factor, and his books; That's Customer Focus, The Customer Focus Companion, Management Training: By the Book and Management Training: By the Book 2, his clients have learned how to add value to the customer experience, deliver exceptional service, strengthen internal service, create customer loyalty and build sustainable long-tern loyalty-based revenue.
Ray is the Managing Partner of The Training Bank, a full service training and development firm, Headquartered in Toronto, Ontario, Canada. Operating since 1986, The Training Bank provides both generic and fully customized training solutions in traditional classroom, web-based and blended formats. Its online learning systems and fully customizable classroom-based programs in customer focus, service excellence, leadership, relationship selling and coaching are available in many international markets.
Ray is a gifted facilitator and speaker. He has been described as knowledgeable, humerous and motivational. Drawing from his extensive experience, he focuses the delivery of training on the practical rather than theoretical.
Other Programs & Highlights
For detailed course descriptions of our five terrific in house workshops;
Customer-Focused Leadership
Customer Focus for the Frontline
Customer Focus for the Back Office
Customer Focused Communication
The Wow Factor
Maximizing the CustomerExperience Online Certification Training
please visit our website www.thatscustomerfocus.com and click on the workshops link.
Favorite Quotes & Thoughts from Ray Miller
Customer Service is much more than simply a series of tasks designed to impact the customer experience leading to satisfaction. In fact, simply satisfying a customer is not enough.
Customer Service starts with the belief that no one is more important than the customer. It requires that every action taken by people within your organization are designed to ensure that the experience every customer has, with every aspect of your organization, is better than what they (the customer) would experience with your competition.
The only way you can differentiate your business in today's highly competitive marketplace is by ensuring that your customers experience a level of service that they percieve as better than they would get elsewhere.
In a slow economy even your loyal customers may look elsewhere if they believe you do not value their business.
While most senior executives think the service their organization provides is good, research suggests that their customers do not agree. Customer expectations are a moving target. If you don't continually listen to the voice of your customers and you assume everything is fine, by the time you find out that your customers are not happy, it will be too late. Your customers will have already moved on. In today's economy we can not afford to lose any customers.
When it comes to service, most customers do not complain. They don't think it will do any good so, why bother. Whether you are getting customer complaints or not, given this fact, how many customers have you lost today?
Getting Started With Ray Miller
You can find out more about Ray Miller and our customer focus books and training programs by visiting our website at www.thatscustomerfocus.com
To find our more about our other terrific selection of training programs, professional development books, and online courses please visit www.thetrainingbank.com
Contacting Ray Miller
You can email Ray at the following email address: ray@thatscustomerfocus.com
or you can reach us by telephone at 416-698-8230
