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- THE FOUR BASIC STEPS IN THE TRAINING PROCESS - by Submitted on May 13, 2011 from Al InfandeTraining is one of the most profitable investments an organization can make. No matter what business or industry you are in the steps for an effective training process are the same and may be adapted anywhere. If you have ever thought about developing a training program within your ...
Views: 71618(8 votes) - The Top Ten Customer Service Principles - by Submitted on Feb 24, 2009 from Glen HamiltonWhat do these companies have in common, Southwest Airlines, Neiman Marcus, Marriot, Disney, and Enterprise Car Rental? They are all customer service pioneers. Each company has forged a new path through their commitment, dedication, and innovations, to become known as leaders in delivering ...
Views: 23419(2 votes) - THE FOUR METHODS FOR CONDUCTING A TRAINING NEEDS ANALYSIS - by Submitted on Jul 01, 2011 from Al InfandeIf you are considering developing and delivering a training program for your organization, here's the first step! The needs analysis is a crucial activity in the training and development process. All training programs must begin with a needs analysis, therefore the needs analysis is usually ...
Views: 22951 - Team Building - the Goals and Objectives of a Team Building Workshop - by Submitted on Sep 15, 2009 from Kate TammemagiShould we consider a facilitated Team Building workshop? This is a thought that often comes up in an Organisation. It is usually driven by very definite issues that have arisen concerning the Team, such as performance issues, attitudes, relationships and so on. A Team Building Workshop may well ...
Views: 22488(1 vote) - Body Language and Communication - by Submitted on Apr 04, 2007 from Delia ThompsonWe have all watched presenters and decided if they are good or not, but how are we judged? Research shows that 55% of communication is conveyed by the body language we use, i.e.; Use of eye contact, gestures and facial expressions. 38% is conveyed in the voice, it's quality, use of tone and ...
Views: 19601(11 votes) - Customer Service Training – How to Handle Escalated Calls - by Submitted on Jul 14, 2009 from Kate TammemagiHandling an Escalated call is one of the most challenging situations in Customer Care and is one that most people wish they would never have to deal with. However, it is important both to the Company and to the Customer that the escalated call is handled well, and that the issue is resolved. ...
Views: 12730(2 votes) - Strategies for Effective Intercultural Communication - by Submitted on May 03, 2011 from J. Mariah BrownIn today’s society, diversity in the workplace is a fact of life. The probability of organization members coming from diverse cultural backgrounds, as well as customers and clients coming from diverse cultural backgrounds is very high. That said, the way in which organizations communicate, both ...
Views: 10868 - Change Your Image, Change Your Life - by Submitted on Apr 16, 2009 from Sandy DumontThe way you look and dress announces how you feel about yourself, and you’ll be treated accordingly. I learned this concept at a young age. I was a painfully-shy and introverted teenager. My low point was during a high school piano recital when I was sixteen. I walked across the stage with a ...
Views: 10072(12 votes) - Build Morale when Times are Tough - by Submitted on Jan 29, 2012 from Doug StaneartTimes are tough, and as a result, morale can suffer. So what can the leaders of an organization do to help team members feel more confident and at ease? Below are a few simple tips to improve teamwork and morale -- especially in a recession (or depression): Give Sincere Compliments When ...
Views: 9589(4 votes) - The Power of Audio-Visual Aids - by Submitted on Dec 30, 2008 from Robert (Bob) LucasUsing effective audio-visual training aids in your learning events can help reinforce your verbal message significantly, while stimulating the brains of your learners and tapping into different learning modalities. By creating and using effective support material, you can help ensure that you ...
Views: 9525(9 votes) - Top 11 Ground Rules for Conducting a Strategic Planning Session - by Submitted on Nov 21, 2009 from Sharon MikrutConducting a good strategic planning session is critical to the success of a solid strategic plan; one that includes specific and measurable goals and objectives, providing a clear direction for the organization. To ensure that the actual planning retreat is as productive as it can be, ground ...
Views: 8723(8 votes) - Role of Psychology in Human Resource Management and Development - by Submitted on Feb 09, 2011 from suraj kumarToday Human Resource has become an integral part of the corporate world. No organization can function without Human Resource. Human Resource Management is a study that has emerged from a very old concept called Personnel Management. Since the bureaucratic age of Wage Administration around 1900’s ...
Views: 8028 - Six Principles of Effective Team Management - by Submitted on Aug 31, 2009 from Dr. Rick (Eric) JohnsonIndividual department or functional managers need to embrace ownership and responsibility for success and accomplishing defined strategic initiatives. However, to maximize the effectiveness of the organization, managers must be able to work with one another to achieve common goals. To be ...
Views: 7540(3 votes) - Telephone Skills – Top Telephone Tips for Professional Offices - by Submitted on Jul 30, 2009 from Kate TammemagiThe impression a telephone caller forms when they first contact your Professional Office can have a direct influence on your success. The busy secretary or receptionist can quickly adopt attitudes and habits on the telephone that are, to say the least, discouraging to your Clients. Here we offer ...
Views: 7344(3 votes) - Why should you go for professional training courses? - by Submitted on Dec 24, 2011 from Ani jiThere are a number of reasons why people go in for professional training courses these days. We all want to earn more money and be successful in our lives. And the key to success lies in professional training. A lot of people now go in for professional courses in order to acquire better ...
Views: 7307 - What is a Good Customer Focussed Attitude in a Customer Service Person? - by Submitted on Sep 06, 2009 from Kate TammemagiWe often hear that it is important for any Customer Service person to have the RIGHT attitude. It is important that Customer Service agents do not have a BAD attitude to the Company, the Customer or, indeed, to their role. Identifying a bad attitude in someone is easy; we see it all the time. ...
Views: 6585 - Team Leadership - The Importance of Aligning the Team to Achieve Goals - by Submitted on Sep 11, 2009 from Kate TammemagiSuccess in the role of the Team Leader, at any level, is measured by the performance the Team. The effective Team Leader knows that developing a high performing Team involves many Leadership skills, people management competencies and effective use of Leadership processes. There are some ...
Views: 5928(1 vote) - People Management – How to Run Effective One-to-Ones - by Submitted on Aug 11, 2009 from Kate TammemagiOne of the most important People Management tools is the regular one-to-one performance discussion. As with most things in life, being effective at performance One-to-ones requires planning, structuring and building effective habits. This article provides a concise ‘how to’ guide to holding ...
Views: 5879(3 votes) - Customer Service – Top Telephone Tips and Techniques - by Submitted on Jul 30, 2009 from Kate TammemagiCustomer Service Excellence is what every organization, large or small, is aiming to achieve. We are now all highly aware that delivering an excellent experience to all of our customers will play a large part in keeping our Customers coming back. Every telephone call is an opportunity to win or ...
Views: 5448(7 votes) - People Management Training – Effective Tips on Managing People - by Submitted on Jul 20, 2009 from Kate TammemagiThere are a few basic principles in Managing People which Supervisors or Managers at any level should follow. These basic principles ensure that your reports are focussed on achieving their goals and objectives, and have the motivation to achieve success. Here we outline the key tips to ...
Views: 4884(1 vote) - Definition: Corporate Training - by Submitted on Nov 12, 2008 from Douglas PakCorporate Teams Need Training Just Like Sports Teams By Jon R Taylor Have you ever watched your favorite football team practice before their games? You do not realize what great shape they are in until you watch some of the things they can do. For example, running up and down the bleachers and ...
Views: 4847 - Igniting the Creative Spark at Cirque du Soleil - Arupa Tesolin Interviews Lyn Heward Creative Leader At Cirque - by Submitted on Aug 28, 2013 from Arupa TesolinWhen I first experienced Cirque du Soleil as a spectator, I became lost in a charismatic landscape, an interplay of myth and reality. One moment I observed a form that looked human, then a bird, an animal and even an insect. Although it was 20 years ago I still remember it most vividly. This ...
Views: 4804 - How To Get The Most Out of Your Workforce - by Submitted on Dec 20, 2017 from Dr. John SchinnererComing from the perspective of positive psychology, I am admittedly biased towards the inherent power of emotion. Emotions are among the top reasons for failed attempts to improve corporate productivity and culture. Fear: Fear and anxiety paralyze change initiatives. Anger: Culture ...
Views: 4577(3 votes) - Stewarding Department Training Guidelines – Knowing the Different Kitchens - by Submitted on Jul 16, 2011 from Matthew GoudgeA new member of the Stewarding Department should know that the commercial kitchen is divided into different areas, the two most common of which are the cold and hot kitchen. Aside from this, the kitchen is still divided into stations, and you have the stations where you sauté, grill, fry, ...
Views: 4553 - Strategic and Tactical Changes Affecting the Workplace - by Submitted on Sep 20, 2006 from Leon NelsonWe have been experiencing significant changes in the workplace after 9/11, most of the changes affecting the workforce and the workplace in the local and global marketplace. Let’s consider the changes to the workplace first in order to understand the repercussions to the workforce and their ...
Views: 4453 - Public Speaking – 5 Tips for Using Your Voice Effectively - by Submitted on Dec 30, 2011 from Gilda BonannoIn public speaking, using your voice effectively can help you communicate your message clearly to your audience. Voice is an important component of your non-verbal communications, or body language, and can express a wide range of meaning and emotion. The following five tips will help you use ...
Views: 4236(1 vote) - Do's and Don'ts for a Successful Leader - by Submitted on Feb 20, 2013 from Arun RaoBeing a leader does not mean being a taskmaster. While it is the job of a leader to manage, motivate, and supervise the team, it is equally important that the leader builds healthy rapport and a sense of comradeship. A leader is the captain of the ship – steering it in the right direction, while ...
Views: 4209(2 votes) - Addiction in the Workplace - by Submitted on Jun 10, 2007 from Nicholas BarryIs an Addiction a Safety Risk in the Workplace? I was talking to a human resource manager a few weeks ago about an employee who worked in his company. This employee was driving a company car and there had been numerous complaints from other employees that this man had alcohol on his breath at ...
Views: 4182 - Paul Ponna AutoBlogSamurai Review - The Best Ways to Discover Auto Blogging Tools - by Submitted on Apr 24, 2011 from michael reviewAuto blogging tools scrape information from other websites, based on keywords that you select, and automatically create posts for the website. Though blogging began like a type of personal expression, blogs have grown to be an ever more central a part of internet news and information ...
Views: 4144 - Practical Ways to Avoid Burnout and Put Fun Back Into Your Life! - by Amazingly, the National Institute of Mental Health in the United States reports that more than 20 million Americans suffer from chronic nervousness, panic attacks and phobias. With the fast pace of modern day society, people seem to have less time and more frustrations – even with all the ...
Views: 3999 - Stewarding Department Training Guidelines – Knowing Your Duties - by Submitted on Jul 15, 2011 from Matthew GoudgeAlthough the steward knows the basic duties of stewardship even before he starts on his first day of work, he still has to know the duties and responsibilities set by the restaurant. The basic duties of all kitchen stewards may relatively be the same, but there are still differences between the ...
Views: 3961 - Business and Value Creation - Tips For a Successful Competitive Advantage - by Submitted on Mar 06, 2012 from Henry AlzamoraCreating value together for Shareholders and stakeholders is becoming a mandatory must-do thing nowadays, by shareholders we just do not mean CEOs or the Board of Directors of an organization, it has to do also with the employees and customers. These two stake and shareholders value creation ...
Views: 3942(4 votes) - Why companies should not cut their training budgets - by Submitted on Dec 08, 2012 from Gautam SinghWe need to look for opportunities in the organization that we are employed with for a chance to get the training that we need to perform our jobs better. There seems to be less opportunity for us to get the training that we need to do our jobs because of major budget cuts that are happening ...
Views: 3807(1 vote) - Six Warm Up Exercises Guaranteed to Create Energy - by Submitted on Feb 08, 2013 from Richard HighsmithA friend of mine works for a fortune 500 company. He describes his team meetings as “death by powerpoint.” He laments the lack of energy in the meetings and the waste of thousands of dollars in lost productivity. Are you looking for a way to put energy in to your meetings? Here are five ...
Views: 3797(1 vote) - What Are Soft Skills? Do You Really Need Soft Skills? - by Submitted on Apr 15, 2011 from Ankitaa Gohain DalmiaYou might have come across a term "soft skills" recently. Either in the news, job applications, or even your company newsletter. The importance of soft skills has been steadily rising since the past few years. Now companies are looking for professionals not only with proficient technical skills ...
Views: 3793(2 votes) - What is an importance of 6 months industrial training? - by Submitted on Sep 13, 2012 from sji infotech6 months project training programs are very beneficial part of any technical studies related to the field of IT, for example, BCA, MCA, B. Tech, B.Sc (IT) graduate program (IT) and so on. With the global technological growth in the IT sector education system realizes the difference between IT ...
Views: 3644 - Preparing for the Strategic Planning Retreat – A Checklist - by Submitted on Nov 21, 2009 from Sharon MikrutEvery nonprofit organization should conduct strategic planning on a regular basis, as strategic plans outline what action steps the organization will take in the future to sustain and grow their operation, while adhering to their mission. Many organizations focus attention on conducting the ...
Views: 3638(3 votes) - FLSA Exemption’s 3-Part Test: How to determine whether an employee falls under the administrative employee exemption. - by Submitted on Mar 05, 2012 from Jaclyn BaldovinIn recent months the U.S. Department of Labor (DOL) has renewed its focus on combating employee misclassification, and there’s been a rise in the number of wage-and-hour lawsuits. The underlying issue: workers are challenging their designation as exempt employees under the Fair Labor Standards ...
Views: 3636 - What Should I Do With My Hands When Presenting? - by Submitted on May 18, 2010 from Gilda BonannoWhat should I do with my hands when I'm presenting?" is a common question that I hear when I'm teaching public speaking. Your hands form an important part of your non-verbal communication, or body language, and can help you convey confidence and communicate more effectively to your audience. ...
Views: 3602(1 vote) - Leadership - The Essential Competencies of the Effective Leader - by Submitted on Aug 17, 2009 from Kate TammemagiThe Effective Leader works at building up and maintaining a series of Leadership Competencies which they use to do their job. By ‘competencies’ we do not mean ‘natural’ attributes, personality styles or skills. Competency is something, either natural or learnt, which is practiced and used ...
Views: 3461(4 votes) - Constructing a TEAM IDENTITY - by Submitted on Jul 20, 2012 from Arun RaoWe recently worked with a senior team which had a new leader. The fact that the leaders working style was very different from the previous leader and the added fact that nearly half of the members were new to the team, made it necessary for the team to get into an offsite – to try and construct ...
Views: 3380(1 vote) - ***The Stress of Working with a Splitter - by Submitted on Apr 25, 2011 from Sylvia LafairThey are hard to spot. They are the ones who look good, sound good and are bound to make you think you are crazy in a very short time. Do you know someone who offers to help with one hand and then pushes you away with the other? Or maybe someone who brings all the goodies to work, the sugar ...
Views: 3375 - The Power and Profit of Teleseminars - by Submitted on Dec 05, 2014 from Kathleen GageTeleseminars, also known as teleconferences and teleclasses, are fast becoming one of the most valuable strategies you can use to increase your market position, your opt-in subscriber list and your profit margins. You can quickly become known as an expert in both your industry and your market ...
Views: 3272 - How “Accelerated Learning” Training Programs Can Help You - by Submitted on Oct 24, 2011 from Barry FarrellControl Hidden Training Costs in Your Company Organizations typically include only out-of-pocket expenses when they estimate the cost of training their employees. But these expenses are just the tip of the iceberg. The following hidden costs make traditional training programs, which usually ...
Views: 3242(6 votes) - Understanding Intercultural Communication in the Workplace - by Submitted on Apr 15, 2011 from J. Mariah BrownAs people, our culture greatly impacts who we are and how we communicate, even on the job. Culture encompasses nationality and ethnicity, and can also be influenced by one's occupation, sexual orientation and religion. That said, people take their culture with them wherever they go, including ...
Views: 3163 - Team Leader Training - Why run Team Meetings? - by Submitted on Sep 20, 2009 from Kate TammemagiTeam Meetings are an opportunity for a Team Leader, and, when used effectively, they are the Leader’s main process for building their high performing Team. However, very few Team Leaders can get the full potential from their Team Meetings. This is largely because of their own experience of ...
Views: 3085 - HANDLING REJECTION: The Secret to Sales Success - by Among the many sales people I've helped as a psychologist over the years, handling rejection by customers is often a major problem. Typically, they tell me how the motivational books and tapes they've read don't seem to work. As one man said recently," they always exhort you to be positive and ...
Views: 2963 - NLP is dead - by Submitted on Jun 28, 2011 from Christopher GreenawayNLP is Dead At least, the market is. Every market for a product or service goes through a sequence of stages as it emerges, grows, matures and then dies. It doesn’t matter how attached you are to your old vinyl LPs, or your VHS video tapes, or your NLP techniques, their life must come to ...
Views: 2957 - 7 Tools for Better Internal Communication: Intranet Software Solutions - just the tip of the iceberg - by Submitted on Aug 29, 2011 from Lilly GordonCompanies, organizations, school systems; no matter the size or purpose of the organization, it is more important now that ever in the global workforce to focus on proper internal communications. The most successful organizations are those with happy employees and employee satisfaction starts ...
Views: 2950 - Public Speaking - Avoid These 5 Common Voice Mistakes - by Submitted on May 18, 2010 from Gilda BonannoYour voice has the ability to convey an incredible range of meaning and emotion when you present. It's an important part of your non-verbal communications, or body language, and can help you can communicate your message clearly and effectively to your audience. Avoid these five common ...
Views: 2940(2 votes)