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Articles from Mark Serbol | Selfgrowth.com
- Setting the Right Business Metrics - by Submitted on Jul 05, 2011 from Mark SerbolPerhaps it’s time to allow customer-facing staff to be more empathetic with customers, What is clear is that some companies are not focused on the right metrics, and empathy can’t be the sole metric. Companies really need to understand their key performance indicators; their comparative priority ...
Views: 582 - Bring Down the Cost of Outsourcing - by Submitted on May 25, 2011 from Mark SerbolPhilippines and India being considered as the best destination for companies that want to outsource their business processes. This is partly because of the cheap labor, however, the wage rates have been rising recently in some service provider regions because of the saturation of the market by ...
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