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Articles from People Metrics | Selfgrowth.com
- Retain and Grow Current Accounts Through Customer Feedback Systems for the Enterprise - by Submitted on Sep 21, 2010 from People MetricsHarvey McKay has said, "Ideas without action are useless." This gap between knowledge and action plagues customer feedback systems. For more than a hundred years, businesses have gathered customer feedback with the goal of using it to increase customer retention and sales. Early customer ...
Views: 1367(3 votes) - How to Get the Most Out of Your Customer Feedback Management Solution - by Submitted on Sep 21, 2010 from People MetricsGathering customer feedback is a crucial part of doing business. In order to survive, a company must understand its customers’ motivations, gripes, and desires. Mediocre companies conduct customer satisfaction surveys. So do the greatest companies in the world. However, elite organizations ...
Views: 916(3 votes) - Creating a Customer-Centric Organization - by Submitted on Jul 27, 2010 from People MetricsIs your organization customer-focused? This is a useful question anytime, but the recession of the last year has made your answer crucial. As the economy turns around, customer-centric organizations will be best equipped to take advantage of growing consumer confidence, as they will have the ...
Views: 1451(3 votes)