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  • 8 Metrics a Sales-Centric Company Can Consider to Measure its Live Chat Effectiveness - by Judy Alex
    Submitted on Jul 31, 2017 from Judy Alex
    Whenever devising the measurement parameters of the live chat performance, its best to define what your company considers important. Is it sales? Support? Or is there any other departmental focus? Clearly defining what is the most important for your company will assist you in creating the right ...
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