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Articles from Surabhi Joshi | Selfgrowth.com
- THAT’S HOW BANKING SECTOR LEVERAGES THE POWER OF LIVE CHAT TODAY! - by Submitted on Feb 01, 2018 from Surabhi JoshiToday, live chat is much more than just a customer support tool for the companies around the globe. It is a way of getting all creative and decked up to take customer experience to an entirely new level. Specifically talking about the banking sector, the customers show an increasing ...
Views: 455 - THE BEST WAYS TO MANAGE YOUR REMOTE CUSTOMER SERVICE TEAM - by Submitted on Jan 31, 2018 from Surabhi JoshiWhy a remote customer service team? Well, there are a number of reasons: i) Remote working has grown extremely popular ii) Employees working remotely feel a sense of having a control over the environment they are working in and hence are more productive iii) Working while enjoying ...
Views: 423 - THAT’S HOW YOU PUT UP A SUCCESSFUL CUSTOMER LOYALTY PROGRAM - by Submitted on Jan 30, 2018 from Surabhi JoshiIt’s a no-brainer that acquiring new customers is far more costly than retaining the existing ones. And the best way to do that- a successful customer loyalty program! As an online business, your objectives’ list may include boosted sales, happy customers, greater brand exposure, lowered ...
Views: 479 - THE ULTIMATE BENEFITS THAT CO-BROWSING CAN PROVIDE TO YOUR BUSINESS - by Submitted on Jan 29, 2018 from Surabhi JoshiCo-browsing literally means being there for your customers when they have a query or are simply stuck somewhere amidst the purchasing process. It’s all about making them feel as if you are there by their side to guide them through online processes. Co-browsing comes into play when agents ...
Views: 681 - PROACTIVE CHAT: THE BEST PRACTICES THAT’LL MAKE YOUR CUSTOMERS LOVE YOU! - by Submitted on Jan 29, 2018 from Surabhi JoshiSuppose you enter a showroom and you find this well-dressed, well-spoken salesman keen to tell you the ABCs of each and every product present there. He doesn’t even let you tell what you’re there for and literally slaps all the relevant and irrelevant information on your face! How would you ...
Views: 480 - INEVITABLE ELEMENTS OF A HIGHLY EFFICACIOUS CRM SOLUTION FOR A BUSINESS - by Submitted on Jan 25, 2018 from Surabhi JoshiWhy CRM in the very first place? The businesses today can leverage the technology so as to collect every bit of information about their website visitors. But what after a lot of data has been collected? It just can’t be allowed to pile up and go useless. Unless and until there’s an ...
Views: 487 - ALL THAT AN EXCEPTIONAL SOCIAL CUSTOMER SUPPORT DOES FOR YOUR BUSINESS - by Submitted on Jan 23, 2018 from Surabhi JoshiThe world’s leading brands are more of social media savants today. In fact, every business or brand that cares about its customers is there where it’s customers are present- social media! Social customer support is no longer a trend now, it’s larger than reality! Businesses around the globe ...
Views: 437 - THE BEST CUSTOMER SEGMENTATION TOOLS FOR A FRUITFUL MARKETING CAMPAIGN - by Submitted on Jan 22, 2018 from Surabhi JoshiCustomer segmentation basically refers to the process of dividing customers into groups based on common characteristics so companies can market to each group in an efficacious manner. Why do businesses need it? Well, according to a research, segmented marketing campaigns have been shown to ...
Views: 439 - MOBILE LEAD GENERATION: THE BEST TIPS TO MAKE THE MOST OUT OF IT! - by Submitted on Jan 19, 2018 from Surabhi JoshiSuppose you are traveling in a metro. You are sitting on a seat, earphones plugged into your ears and listening to your favorite band. Look around. What do you see? Well, a normal view today would probably be people totally into their smartphones, isn’t it? Well, that’s how it is! People ...
Views: 528 - THE COOLEST BRAND BUILDING HACKS YOU NEED TO KNOW TODAY! - by Submitted on Jan 18, 2018 from Surabhi JoshiWhat’s your idea of brand building? What all do you think a brand needs to grow? Well, if you ask us, brand building refers to boosting a brand’s equity directly through advertising campaigns and indirectly through promotions such as event sponsorship. In order to build your brand ...
Views: 900 - GOING THAT EXTRA MILE FOR YOUR CUSTOMERS WITH A LIVE CHAT SERVICE - by Submitted on Jan 17, 2018 from Surabhi JoshiAs an online business, you realize the importance of an exceptional customer experience. You strive to leverage the omnichannel customer service. You offer an unrivaled customer support using a mobile-optimized website, social media, live chat, messaging apps and so on! Oh, did I just say ...
Views: 454 - CUSTOMER ACQUISITION: WHY MOST STARTUPS FAIL AT IT IN THE FIRST PLACE? - by Submitted on Jan 16, 2018 from Surabhi JoshiThey say- Customer acquisition cost is much higher than customer retention. That’s true but applies only to the businesses that have already established themselves in the lucrative market. What about the startups? They’ve got to find the stepping stones in the first place, right? But ...
Views: 490 - PPC FOR LEAD GENERATION: HERE’S HOW YOU CAN MAKE THE MOST OUT OF IT! - by Submitted on Jan 12, 2018 from Surabhi JoshiEvery business strives to expand. For that requires leads which further requires an effective lead generation strategy. Now, there are a number of tried and tested lead generation strategies but the one that stands out is the one using PPC. Want to know why? Well, PPC advertising has ...
Views: 614 - HERE’S HOW YOU CAN BOOST THE AVERAGE ORDER VALUE FOR YOUR BUSINESS - by Submitted on Jan 11, 2018 from Surabhi JoshiFirstly, what exactly does an average order value in business mean? Well, the term can be described as the average dollar amount a customer spends when placing an order in an e-commerce store. If you own an e-commerce store, you probably know for a fact that one of the main objectives of ...
Views: 486 - THE MOST COMMON AI MYTHS YOU NEED TO STOP BELIEVING RIGHT AWAY! - by Submitted on Jan 10, 2018 from Surabhi JoshiEver since AI was introduced, there has been much hype around the technology. There have been a number of speculations that are mere myths and need to be debunked right away. Here’s a list of the most common ones. It’s too early if small businesses incorporate AI: When you’ve just ...
Views: 543 - CUSTOMER SERVICE TOOLS THAT YOU CAN’T AFFORD TO NEGLECT IN 2018 - by Submitted on Jan 10, 2018 from Surabhi JoshiRealizing the importance of an exceptional customer experience, every business strives hard to provide one. But do all of them succeed in doing what that? Well, not really! The reason? They probably neglect one of the most important aspects of the customer experience improvement ...
Views: 458 - CHATBOTS AND THE RELATED TRENDS YOU SHOULD BE FOLLOWING IN 2018 - by Submitted on Jan 10, 2018 from Surabhi JoshiChatbots have taken people’s convenience to some other level! Whether you wish to book movie tickets or order food or inquire about nearby nightclubs, just talk to the bots and consider it done! Their growing fondness has compelled the marketers to employ strategies to engage an audience ...
Views: 556 - SOME MORE CUSTOMER SERVICE TRENDS THAT’LL BE HUGE IN 2018! - by Submitted on Jan 10, 2018 from Surabhi JoshiCustomer service will always be a game changer for every business, no matter what scale or size. So, it’s imperative that every business follows the latest customer service trends so as to keep up with the ever-rising customer expectations. We made you familiar with the top customer service ...
Views: 421 - ESSENTIAL ELEMENTS THAT’LL HELP MAKE YOUR HOTEL WEBSITE A SUCCESS! - by Submitted on Jan 09, 2018 from Surabhi JoshiWhat would be your answer if I ask you to name the essential elements that’ll make your hotel website successful? You would probably say- an enticing design, an easy navigation, a great user-experience and stuff, right? Well, these elements, no doubt, are important but there’s a lot more you ...
Views: 519 - HERE’S HOW YOUR EMAIL MARKETING CAN BE A HIT DURING THE HOLIDAY SEASON! - by Submitted on Jan 03, 2018 from Surabhi JoshiWith the arrival of holiday season, it becomes mandatory for the marketing teams of the businesses around the globe to roll up their sleeves and plan the biggest email marketing campaigns of the year! Here are the best tips that can help create killer email marketing campaigns for this ...
Views: 581 - HOW TO OUTSOURCE THE BEST CUSTOMER SERVICE CONTACT CENTER - by Submitted on Dec 29, 2017 from Surabhi JoshiIt’s a no-brainer that every business around the globe needs to take good care of its customers in today’s customer-centric world! So, it’s imperative that they have well-trained, highly efficient customer support team. But what if your company doesn’t have enough resources to accept new ...
Views: 546 - E-COMMERCE TRENDS 2018: ALL THAT’LL HELP BUSINESSES THRIVE! - by Submitted on Dec 29, 2017 from Surabhi JoshiThe e-commerce market is huge and it continues to grow with each passing year. As more people switch to online shopping, it becomes necessary for the retailers to make their brand visible online. E-commerce undoubtedly boasts a virtually limitless market. The fact that it is convenient than ...
Views: 491 - AI-POWERED AUTOMATED CUSTOMER SERVICE IS THE FUTURE AND HERE’S WHY! - by Submitted on Dec 28, 2017 from Surabhi JoshiAI-powered customer service has changed the way customers look at a business’s support facilities. The technology has enabled the companies to gain a significant advantage by augmenting human expertise to help unlock new intelligence from data and use it to develop predictive insight. With ...
Views: 558 - THE MOST SUCCESSFUL WAYS A BUSINESS CAN EMPLOY TO EDUCATE ITS CUSTOMERS - by Submitted on Dec 20, 2017 from Surabhi JoshiIn today’s era, when we talk about customer centricity, it’s no more just limited to knowing the hidden requirements of the customers and keeping up with their expectations. It is more about a business empowering the customers and what better way to do that other than educating them? Now the ...
Views: 499 - CUSTOMER EXPERIENCE TRENDS: ALL THAT A BUSINESS SHOULD FOCUS ON IN 2018! - by Submitted on Dec 19, 2017 from Surabhi JoshiA business that values its customers is very well aware of the significance of customer experience. Every department of such a business strives hard to provide the best experience to all its customers so as to gain a loyal customer base. Is your business too focused on your customers? If ...
Views: 631 - All That The Customers Want Your E-commerce Store To Have! - by Submitted on Dec 15, 2017 from Surabhi JoshiE-commerce is all the rage today. Anyone with products to sell is setting themselves up online. The reason? Businesses today don’t just want to sell, they want to gain an exposure, they want to reach out far and wide! As a result, the online competition is growing more intense. Now ...
Views: 450 - LIVE CHAT METRICS: HAVE YOU BEEN MEASURING THE WRONG ONES ALL THIS WHILE? - by Submitted on Dec 14, 2017 from Surabhi JoshiSo, after going through a number of informative blog posts about the benefits of a live chat support and seeing your competitors moving ahead of you with the help of this amazing tool, you finally put it up on your official website. You’ve now got an exceptional live chat support powered by ...
Views: 502 - HERE’S ALL THAT YOUR ANGRY CUSTOMERS WANT YOUR BUSINESS TO LEARN! - by Submitted on Dec 13, 2017 from Surabhi JoshiWhat’s the first thing you do when an angry customer reaches out to your business? Empathize and leave no stone unturned unless you get the perfect remedy for the situation. Isn’t it? Well, what if I say, it isn’t over with your customer support team resolving the issue! Wondering ...
Views: 442 - DO YOU THINK EMAIL MARKETING IS NO MORE BENEFICIAL? THINK AGAIN! - by Submitted on Dec 11, 2017 from Surabhi JoshiDo you think email marketing is oh so outdated? Well, if that’s so, it’s all in your mind! Email marketing is undoubtedly a powerful and highly efficacious medium for growing your business. It is far more beneficial than other, more traditional forms of marketing. Here are the top reasons ...
Views: 586 - WHAT MAKES EMOTIONAL INTELLIGENCE SO CRITICAL FOR THE CUSTOMER SERVICE? - by Submitted on Dec 11, 2017 from Surabhi JoshiEmotional intelligence refers to the capability of individuals to recognize their own, and other people’s emotions so as to discern between different feelings and label them appropriately. It is the ability of individuals to use emotional information to guide thinking and behavior, and to manage ...
Views: 511 - TOP FACTORS THAT MAY BE RESTRICTING THE SALES GROWTH OF YOUR BUSINESS - by Submitted on Dec 08, 2017 from Surabhi JoshiBuilding a scalable, repeatable and predictable business that always has a favorable sales growth pattern is not an easy task. Almost every business is affected by a number of issues that hinder its growth! Even if you have a promising solution in a lucrative market and have the resources ...
Views: 446 - CHATBOT TRAITS: ALL THAT A BOT NEEDS TO PROVIDE AN EXCEPTIONAL SUPPORT - by Submitted on Dec 07, 2017 from Surabhi JoshiArtificial intelligence (AI) has taken the entire world by storm. It has entirely transformed the digital era. All the digital channels being used by the various industries are being redefined by the use of AI specifically with the most amazing invention- chatbot. Today, chatbots are ...
Views: 444 - HERE’S WHY YOUR HOTEL WEBSITE SHOULD DEFINITELY OFFER A LIVE CHAT SUPPORT - by Submitted on Dec 06, 2017 from Surabhi JoshiLive chat has left no sector untouched! Whether it is the industrial sector or the hospitality sector, this amazing customer support tool sure has a crucial role to play. Let’s talk about live chat support for the hotel websites today. What’s the first thing you encounter when you enter a ...
Views: 505 - CHATBOTS FOR BANKING: THE PERFECT BLEND FOR A 100% CUSTOMER SATISFACTION! - by Submitted on Dec 05, 2017 from Surabhi JoshiBusinesses today, place so much importance on their customers and why not? After all, it’s because of and for the customers that a business exists. That’s the reason numerous attempts are made to assist the customers whenever they need help. However, just providing a number of different customer ...
Views: 420 - EVER WONDERED WHY CUSTOMERS PREFER LIVE CHAT OVER ANY OTHER SUPPORT? - by Submitted on Dec 04, 2017 from Surabhi JoshiToday, customers are smarter, more impatient and quick enough in making decisions. One such example is their preference of a live chat support over other support channels. Now, the question is – Why do customers prefer online chat services over email and phone? Well, in order to find an ...
Views: 474 - POOR SALES PERFORMANCE? MEET THE MAIN CULPRITS BEHIND THE MISHAP! - by Submitted on Dec 02, 2017 from Surabhi JoshiHas your business been experiencing a decline in sales recently? Have the customers been abandoning your business due lately? Has your overall revenue growth come to a screeching halt? What may be causing all these mishaps? Not quite sure? Read on to find out. Unrealistic ...
Views: 447 - CRM: LET’S GET TO KNOW THE SOFTWARE RESPONSIBLE FOR A BUSINESS’S SUCCESS - by Submitted on Dec 01, 2017 from Surabhi JoshiCRM stands for customer relationship management. The term refers to practices, strategies, and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle. Its sole aim is to improve business relationships with customers, assist in ...
Views: 420 - THE ART OF STANDING OUT FROM THE CROWD THAT EVERY BUSINESS SHOULD MASTER! - by Submitted on Nov 30, 2017 from Surabhi JoshiIn today’s competitive era, every business, no matter big or small, should employ strategies to make the most out of the lucrative market. Businesses should strive hard to stand out and beat not just the ones in their industry, but all the others, that are calling on their prospects and ...
Views: 407 - WHAT’S THE SIGNIFICANCE OF AN EXCEPTIONAL CUSTOMER EXPERIENCE? - by Submitted on Nov 29, 2017 from Surabhi JoshiAccording to a research, a customer experience correlates highly to a willingness to consider for another purchase, willingness to recommend, and reluctance to switch to a different provider on a customer’s behalf. Therefore, for any business, an exceptional customer experience is crucial for ...
Views: 454 - CONVERSION MARKETING: HOW MUCH DO YOU KNOW ABOUT IT? - by Submitted on Nov 28, 2017 from Surabhi JoshiConversion marketing refers to the act of converting site visitors into paying customers. It further refers to tactics that encourage customers to take a specific action, “converting” a person browsing your website into a purchaser of your product or service. In terms of online marketing, this ...
Views: 557 - CUSTOMER SUPPORT HABITS THAT YOUR TEAM SHOULD BE FOLLOWING RELIGIOUSLY! - by Submitted on Nov 27, 2017 from Surabhi JoshiHumans tend to develop certain habits throughout their lifetime. The habits inculcated may depend upon the environment one is surrounded with. A workplace is one such environment that causes an individual to inculcate a number of habits. When it comes to customer support, these habits may have ...
Views: 426 - OMNICHANNEL CUSTOMER SERVICE: TIPS TO MULTIPLY THE BENEFITS IT PROVIDES! - by Submitted on Nov 25, 2017 from Surabhi JoshiPreviously customers expected to receive service from an organization on the channel of their choice. Thus companies employed multi-channel customer service technique which made use of voice, email, SMS/text, web, mobile or social media. Omnichannel customer service takes the multi-channel ...
Views: 521 - HIGH-TOUCH CUSTOMER SERVICE: EVERYTHING YOU NEED TO KNOW ABOUT IT - by Submitted on Nov 25, 2017 from Surabhi JoshiA high-touch customer service can be regarded as an advanced version of the traditional approach. In this kind of approach, the basic aim is to anticipate what questions or issues callers will have at different instants of time. Simply put, high-touch customer service is a category of contact ...
Views: 516 - THE BEST TIPS TO HANDLE YOUR CUSTOMERS DURING THE HOLIDAY SEASON - by Submitted on Nov 24, 2017 from Surabhi JoshiThe holiday season is that particular time of the year when a business can gain unbelievable profits. However, these days the competition among businesses is high and customers have unreasonably high service expectations, especially during the holiday rush. In order to stand out from the crowd ...
Views: 471 - HERE’S ALL THAT AN EFFECTIVE LEAD MAGNET CAN DO FOR YOUR BUSINESS - by Submitted on Nov 23, 2017 from Surabhi JoshiA lead magnet is an incentive in the form of free e-books, webinars, whitepapers etc. given away to someone in exchange for their email address. It can even be considered as a bribe that marketers offer to potential buyers in exchange for their email address, or other contact information. A ...
Views: 427 - BAD CUSTOMER SERVICE: HOW IT MAY CRUMBLE YOUR BUSINESS INTO PIECES! - by Submitted on Nov 22, 2017 from Surabhi JoshiCustomer service is the most important aspect of your business as it directly affects the revenue growth. Exceptional customer service can compensate for poor marketing skills, but it’s very difficult to replace a bad customer service with effective marketing. Bad customer service usually ...
Views: 469 - LEAD QUALIFICATION: THE ULTIMATE GUIDE TO QUALIFY YOUR LEADS SUCCESSFULLY! - by Submitted on Nov 22, 2017 from Surabhi JoshiIn order to qualify a lead, you need to create a simple, one-page document that lists all the crucial questions you want to ask or the information you want to elicit. But first, you need to indulge in a deep. Lead qualification requires you to follow a systematic approach so as to provide the ...
Views: 481 - PERSONAL BRANDING FOR B2B LEAD GENERATION: HOW TO DO IT THE RIGHT WAY - by Submitted on Nov 22, 2017 from Surabhi JoshiPersonal branding refers to the practice of people marketing themselves and their careers as brands. It’s the building of your personality in an online format. According to “Brand Yourself”, a personal brand should reflect your actual personality and should not be an idealized version of who you ...
Views: 499 - THAT’S HOW YOU TRAIN YOUR LIVE CHAT AGENTS FOR A BETTER CUSTOMER EXPERIENCE - by Submitted on Nov 21, 2017 from Surabhi JoshiProviding an exceptional customer experience is crucial for any business. It decides whether the visitor will turn into a long-term customer or abandon your site and never come back. We cumulated some tips for training your agents for providing an exceptional customer experience. For such a ...
Views: 516 - WEB SELF-SERVICE: KNOW HOW IT BENEFITS A BUSINESS AND ITS CUSTOMERS! - by Submitted on Nov 20, 2017 from Surabhi JoshiWeb self- service is a type of electronic support, which allows the customers and agents to access information. It enables them to performs tasks over the internet, without any other interference from another agent in a customer support center. Web self-service systems employed for ...
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