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Articles from Surabhi Joshi | Selfgrowth.com
- BEST CUSTOMER RETENTION STRATEGIES : PART II - by Submitted on Jan 08, 2019 from Surabhi Joshi1. Reactivate the lost customers: Customer retention can be easily achieved by dedicating resources to entice your lost customers. You can further regenerate business by approaching them in the correct way, with the correct offer. In other words, reactivating customers who are familiar with you ...
Views: 304 - BEST CUSTOMER RETENTION STRATEGIES : PART I - by Submitted on Jan 07, 2019 from Surabhi JoshiCustomer retention is termed as a process of inculcating those techniques by the companies that help in the exemption of customer defections. The sole purpose of customer retention programs is to help companies retain as many customers as possible through customer loyalty and brand loyalty ...
Views: 324 - ALL YOU NEED TO KNOW ABOUT CUSTOMER SUPPORT - by Submitted on Jan 05, 2019 from Surabhi JoshiCustomer support is termed as a series of customer services offered to assist customers in making cost effective and correct use of a product. It includes assistance right from the initial stage of planning and installation, training, troubleshooting, maintenance, upgrading up to the disposal of ...
Views: 453 - LEAD GENERATION STRATEGIES: PART II - by Submitted on Jan 04, 2019 from Surabhi Joshi1. Special events and promotion: Events are a very powerful way of boosting your lead generation efforts and offering prospects a chance to be educated about the benefits and results of your products. Make doing business with you a memorable experience for the people. The more enjoyable, ...
Views: 396 - LEAD GENERATION STRATEGIES: PART I - by Submitted on Jan 03, 2019 from Surabhi JoshiWondering what “Lead generation” actually means? Well, in the simplest language, lead generation is the most important aspect of marketing which means initiation of consumer interest or inquiry into products or services of a business. It involves direct response advertising and ...
Views: 409 - LIVE CHAT : ANOTHER MEANS OF COMMUNICATION - by Submitted on Jan 02, 2019 from Surabhi JoshiImagine you are in a store and have a concern or a question. But instead of approaching the sales associate they make you write an email or call the concerned business. Here you have to wait for the representative to come on the call or for the response of the email for 12-24 hours. It does ...
Views: 383 - CHAT SOLUTIONS FOR SMALL BUSINESSES - by Submitted on Dec 31, 2018 from Surabhi JoshiWant happier customers? If you get live chat at your website then you are to see happy and satisfied customers, and at the same time your business also grows online. Live chat is there to provide fast, on-demand customer support at your website. It addresses the concerns and queries of your ...
Views: 338 - LIVE CHAT AT YOUR SERVICE! - by Submitted on Dec 29, 2018 from Surabhi JoshiThe consumers expectations have certainly touched heights! Getting the support via phone and email have become the default standards for most of the companies and if you really need to differentiate your business with respect to your competition, you need to give your customers access to ...
Views: 469 - LIVE CHAT LETS ITS CUSTOMER BE IMPULSIVE - by Submitted on Dec 27, 2018 from Surabhi JoshiThe most glaring benefit of live chat exists in its name: it’s live. This implies all the set of positive connotations, and the apparent one being that it’s quick. The moment your visitor is having a question about something related to your website, he can immediately get in touch with the ...
Views: 407 - LIVE CHAT PRO ACTIVELY SEEK SALES AND FEEDBACK - by Submitted on Dec 26, 2018 from Surabhi JoshiLive chat is at the website, providing instant replies to all the concerns and queries of your customers. The chat can be initiated in a very simple way with just a click of the button. This is known as reactive live chat where the customer initiates the chat on his behalf. The other concept ...
Views: 368 - LIVE CHAT IS CONVENIENT FOR CUSTOMERS - by Submitted on Dec 24, 2018 from Surabhi JoshiThe most fascinating feature of the live chat program is to give instant replies to all the concerns and queries of your visitors, potential prospects and the customers. Infact according to the Forrester Research study, 44% of the customers stated that getting a question answered by a real live ...
Views: 410 - LIVE CHAT SOLUTIONS FOR SMALL BUSINESSES - by Submitted on Dec 22, 2018 from Surabhi JoshiWant happier customers? If you get live chat at your website then you are to see happy and satisfied customers, and at the same time your business also grows online. Live chat is there to provide fast, on-demand customer support at your website. It addresses the concerns and queries of your ...
Views: 333 - LIVE CHAT INCREASES SALES AND CONVERSIONS FOR ONLINE BUSINESSES - by Submitted on Dec 21, 2018 from Surabhi JoshiLive chat option has become the most popular for majority of the businesses. Despite giving the best and exceptional customer service, and providing support to your potential customers live chat also helps to increase both conversions and sales for many reasons. Today we are existing in a ...
Views: 345 - CUSTOMERS PREFER LIVE CHAT - by Submitted on Dec 20, 2018 from Surabhi JoshiHere we are stating a simple fact : Customers love live chat According to the survey conducted by Forrester research, it was stated that 44% of the online customers say that having a live chat available while making an online purchase is one of the most important features a website can ...
Views: 342 - LIVE CHAT REDUCED REPETITION - by Submitted on Dec 19, 2018 from Surabhi JoshiHow many times have you found yourself re-entering and repeating your account numbers, social securities or the nature of the complaint or situation you are facing to different phone representatives? Should it be not like, the system should be able to show your number once they have it and the ...
Views: 321 - LIVE CHAT GIVES A BETTER FIRST IMPRESSION - by Submitted on Dec 18, 2018 from Surabhi JoshiYou really do not require to be a marketing expert to understand the importance of quality customer support. In today’s era, if you want to differentiate your business with respect to your competitors you need to give something extra to your customers. And this extra does not refers in terms of ...
Views: 341 - HOW DOES LIVE CHAT HELPS WHEN THE CUSTOMERS NEED IT? - by Submitted on Dec 14, 2018 from Surabhi JoshiThe awesome benefit of live chat is that it is there when your customers need it the most. As we see that the e commerce is growing at a rapid space and there are many retailers that are seeing a deviation in the majority of sales occurring online rather than offline. Many a times there are ...
Views: 377 - CREATE VIRTUAL DEPARTMENT WITH LIVE CHAT! - by Submitted on Dec 13, 2018 from Surabhi JoshiThere are many departments where paper work can be reduced to the minimum and consequently, the workforce can be reduced and shifted online, and people can be motivated to visit the website rather than visiting the physical office. This is possible by including more efficient tools like live ...
Views: 404 - LIVE CHAT MAKES CUSTOMER SERVICE AVAILABLE 24*7 - by Submitted on Dec 12, 2018 from Surabhi JoshiThe very basic factor which is making live chat popular among customers is its on- demand support. Live chat at your website is there to support your customers with their concerns and queries round the clock, that is 24/7. The customers at your website want to interact with you the moment ...
Views: 357 - WITH LIVE CHAT YOU HAVE CHAT LOGS! - by Submitted on Dec 11, 2018 from Surabhi JoshiWhen you are adding live chat at your website, other than giving awesome customer support, you are also landing them with other benefits of live chat to enjoy! Augmenting live chat at your site is decreasing the customer service response time and increasing your customer satisfaction. And the ...
Views: 305 - LIVE CHAT GIVES YOU CONSTANT ACCESSIBILITY - by Submitted on Dec 10, 2018 from Surabhi JoshiThe rapid diffusion of information had made the customers more informed and smart which has heightened the level of expectations they are having from the businesses. If you desire to present yourself as a customer centric organization, then you really need to grasp the customers nerves by ...
Views: 364 - LIVE CHAT IMPROVES CUSTOMER SERVICE AND LOYALTY - by Submitted on Dec 07, 2018 from Surabhi JoshiYou must be aware that live chat is a platform which helps you to interact with your visitors at your website. Live chat provides instant response to all your customer queries and concerns in real time. At times the customers are hesitating to make purchase as they are engrossed with ...
Views: 535 - LIVE CHAT HELPS THE CUSTOMERS WHEN THEY NEED IT - by Submitted on Dec 06, 2018 from Surabhi JoshiThe most important and adorable feature of live chat is that it is available when your customers need it the most. As we see today e commerce is growing steadily and there are many retailers who are seeing majority shift of sales occurring online rather than offline. The customers may need ...
Views: 443 - LISTEN WHEN YOUR CUSTOMERS NEED YOU WITH LIVE CHAT - by Submitted on Dec 05, 2018 from Surabhi JoshiThe companies have developed channel and product-specific support models which are competing for supremacy. But in the eyes of the customer you are still a single organization. There are 60% of the customers who are interacting through different channels irrespective of time, place device or ...
Views: 400 - THE IMPORTANCE OF LIVE CHAT - by Submitted on Dec 04, 2018 from Surabhi JoshiThe consumer expectations have reached new heights. Getting phone and email support have become the default standards for most of the companies. If you want your business to stand out among the competitors, you need to give something extra to your clients. And that extra does not lies in the ...
Views: 392 - LIVE CHAT OFFERS CONTINUAL SUPPORT - by Submitted on Dec 03, 2018 from Surabhi JoshiHaving live chat system at your website is a confidence booster for your customers. They know they can interact with your company anytime when they require assistance around their busy schedule. Live chat service is a very convenient option for them. Even if you are shopping at odd hours, late ...
Views: 338 - LIVE CHAT MARKS RETURN CUSTOMERS! - by Submitted on Dec 01, 2018 from Surabhi JoshiHave you ever given a thought of adding live chat at your website? Despite providing instant and painless customer service, live chat service can do a lot more for your business. When used in the right way, it can hike conversions at your site, the number of returning visitors and thus ...
Views: 439 - WHO USES LIVE CHAT? - by Submitted on Nov 30, 2018 from Surabhi JoshiLive chat provides instant solutions to all your customer queries and concerns in real time. It is blossoming as the most popular and adorable customer service tool at your website. Software Advice did a study on live chat and demographic and some considerable stats were found: More than ...
Views: 522 - LIVE CHAT NEEDS LESS EMPLOYEE POWER - by Submitted on Nov 29, 2018 from Surabhi JoshiAre you giving a thought of adding live chat at your website? Depending on the nature of your business, a live chat service can do miraculous benefits to your business other than providing simple, quick and painless customer service. With live chat your business does not needs too many ...
Views: 443 - WHAT'S SO GREAT ABOUT LIVE CHAT? - by Submitted on Nov 28, 2018 from Surabhi JoshiLive chat is developing a penchant among customers. It is booming as the most popular customer support channel. It was found that “ in Q1 2015, live chat led all other channels in customer satisfaction at 92%.” Live chat is a means of providing immediate online customer support to the ...
Views: 409 - THE CHANGING ASPECT OF CUSTOMER SERVICE : LIVE CHAT – PART II - by Submitted on Nov 27, 2018 from Surabhi JoshiLive chat enables on site communications between the visitors at your website and the service team/person behind the website. This gives you an open opportunity to interact with your web users and get feedback about your websites, its product and the processes. The live chat program, and the ...
Views: 377 - THE CHANGING ASPECT OF CUSTOMER SERVICE : LIVE CHAT – PART I - by Submitted on Nov 26, 2018 from Surabhi JoshiNo doubt, online shopping is becoming more and more common but it is still marked by a big inconvenience and that is the absence of sales assistance. When you are shopping at a brick and mortar shop, you can rely on the employees for assistance or advice but in an online shopping you are all by ...
Views: 319 - LIVE CHAT : INCREASE BRAND AWARENESS AND SALES - by Submitted on Nov 24, 2018 from Surabhi JoshiLive chat is an immensely effective marketing solution for encouraging sales. It is of great help to promote your business and products. Live chat also improves brand recognition and boosts customer loyalty. With live chat and other statistics tools, you can gather the details of your website ...
Views: 362 - Live Chat Is Cost Efficient - by Submitted on Nov 23, 2018 from Surabhi JoshiAdding live chat at your website is really worth for your business. Presently if you are desiring to differentiate your business, just working on your product and price, will not work. You have to give something extra to your client. At present quality customer service is the buzz in the ...
Views: 437 - CUSTOMER CONVENIENCE AND SATISFACTION : LIVE CHAT - by Submitted on Nov 22, 2018 from Surabhi JoshiIn the competitive scenario, the customers expectations have reached heights. The companies, nowadays are incorporating live chat support at their websites. With live chat, the clients can directly communicate with your company and cater to their concerns. Despite customer support, there are ...
Views: 476 - HOW TO DECREASE COST WITH LIVE CHAT? - by Submitted on Nov 21, 2018 from Surabhi JoshiTill now, we are aware of the incredible ability of live chat to provide its customers with the exceptional customer service. Even the customers have reported a higher level of satisfaction with live chat and many have also listed live chat as their preferred means of customer support. The ...
Views: 365 - KEY BENEFITS OF LIVE CHAT FOR BUSINESSES - by Submitted on Nov 20, 2018 from Surabhi JoshiLive chat at your website provides immediate responses for all your customers queries and concerns by a live person and that also in real time. Despite exceptional customer service there are many other benefits which are also provided by live chat. Live chat is cost effective Times have ...
Views: 363 - LIVE CHAT : THE NEXT GROWTH OPPORTUNITY FOR YOUR ECOMMERCE BUSINESS - by Submitted on Nov 19, 2018 from Surabhi JoshiIn today’s competitive era, even a single advantage, your business is having over your competitors can make a tremendous difference in the volume of your total profit. Even the online retail market is on the boom today which has made the competition more tough. If you are running an online ...
Views: 326 - REDUCE BASKET ABANDONMENT WITH LIVE CHAT - by Submitted on Nov 17, 2018 from Surabhi JoshiAccording to Baymard institute, the average online shopping cart abandonment is almost 68%. This figure has been estimated from 27 different studies and are focusing as to why eCommerce stores are desperate to reduce basket abandonment. It has also been revealed that by 2016, the entire ...
Views: 356 - LIVE CHAT : THE OPTIMUM CUSTOMER SERVICE - by Submitted on Nov 16, 2018 from Surabhi JoshiThe basic aspect of live chat is that it is very much there at your website when your customers need it the most. The ecommerce is also growing constantly as the retailers are seeing a shift occurring online rather than offline. There are times when the customers need help in making a ...
Views: 588 - LIVE CHAT SAVES MONEY - by Submitted on Nov 15, 2018 from Surabhi JoshiLive chat provides instant solutions to all their customer and visitor queries very much at the website. The companies that are using live chat have seen overall reduction in cost of serving the customers. Solutions like live chat are easy to implement and a lot more cost effective than ...
Views: 382 - HOW TO USE LIVE CHAT EFFECTIVELY? - by Submitted on Nov 14, 2018 from Surabhi JoshiIf you are thoughtful about putting live chat to work on site, for lead generation, enhancing conversions and customer service, than live chat has to go beyond click to chat. It is witnesses that the apical amount of engagement with website visitors come from proactive chat rather than ...
Views: 367 - LIVE CHAT – REDUCED SERVICE COSTS - by Submitted on Nov 13, 2018 from Surabhi JoshiThere are number of manners in which the customer support agents, marketing department and the sales team are utilizing live chat to make the customers happy, hike online sales, conversions and reduce service costs. One of the benefits with live chat is that it can make a difference, a marked ...
Views: 400 - LIVE CHAT IS LOVED BY THE BUSINESS TOO - by Submitted on Nov 12, 2018 from Surabhi JoshiLive chat is loved by the business too. This is a great fact. Not only the customers love live chat but businesses also love live chat too. “ According to poll By Anderson Consulting, almost 62 % of Internet consumers said they would purchase more products online if live customer support were ...
Views: 370 - LIVE CHAT – IMPROVED CUSTOMER SERVICE AND LOYALTY - by Submitted on Nov 06, 2018 from Surabhi JoshiLive chat is effective for many reasons. Live chat provides your clients and your potential customers with immediate access to your support staff and sales team (vice versa). With live chat your team is equipped with many more opportunities to convert these visitors into paying clients or ...
Views: 345 - DISCOVER CUSTOMER PAIN POINTS WITH LIVE CHAT - by Submitted on Nov 05, 2018 from Surabhi JoshiIt is the internet revolution and the new digital marketing technology which have introduced many new terms and one such term is “pain points”. A pain point is referred to a problem that a customer is facing and has not yet been fixed or addressed. With the conventional supports, it is tough ...
Views: 318 - CREATE AN ENGAGING EXPERIENCE FOR YOUR EXISTING AND POTENTIAL CUSTOMERS WITH LIVE CHAT - by Submitted on Nov 03, 2018 from Surabhi JoshiLive chat is a platform which makes it possible for your customers to get in touch with your chat agents. Live chat not only allows you to chat but even to transfer files. Live chat, no doubts benefits your business in many ways as compared to email phone support and various other communication ...
Views: 345 - WHY SHOULD YOU INTEGRATE LIVE CHAT WITH YOUR CRM? - by Submitted on Nov 02, 2018 from Surabhi JoshiIntegrating live chat with your existing CRM you have a real lot of benefits to choose from. Here we are going to focus on the most sustainable benefits that are continuing to provide value over time. Customer Satisfaction – Customers want to trust you, but if you are not recognizing them, ...
Views: 327 - HOW LIVE CHAT CAN HELP YOU TO HUMANIZE YOUR CUSTOMER SUPPORT? - by Submitted on Nov 01, 2018 from Surabhi JoshiYou must be giving a thought, “Why live chat?” if you desire to humanize your customer support. The fact is that live chat can really help you to humanize your customer support in a variety of ways. These include : Near instant human interaction : No one desires to be stuck at the other end ...
Views: 327 - LIVE CHAT CAN ENCOURAGE BUYER CONFIDENCE - by Submitted on Oct 31, 2018 from Surabhi JoshiLive chat is there at your website to make all the relevant information available to you which can help you to make a solid buying decision. Live chat can make a difference between the journey from the important button “Place Order” button or simply abandoning the cart. With the right live ...
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